Discover the Emerging Technologies Reshaping Healthcare Payer Operations

Healthcare payers are facing rising costs, workforce shortages, shifting consumer expectations, and increasing regulatory pressures. Staying competitive means understanding where to invest in technology — and when.

The 2025 Gartner Hype Cycle for U.S. Healthcare Payers provides expert analysis on 24 critical innovations that can help your organization:

  • Automate high-friction processes
  • Enhance member experience without increasing overhead
  • Accelerate operational efficiency with AI and automation
  • Navigate regulatory complexity with confidence

Get Your Copy of the 2025 Gartner® Hype Cycle™ for U.S. Healthcare Payers

Ushur is proud to be recognized in four key categories in this year’s report:

Digital Broker

Automating plan shopping and enrollment experiences

Intelligent Enrollment Onboarding

Using AI to simplify member onboarding

LLMs for Healthcare Payers

Powering AI Agents with domain-specific language models

Hyperautomation

Driving enterprise-wide efficiency through AI and automation orchestration
Hype cycle 2025 Report graph image

What’s inside the report:

  • Where each technology sits along the maturity curve
  • Market trends, use cases, and adoption timelines
  • Expert insights on how to leverage AI and automation for payer growth
  • Why now is the time to invest in Agentic AI

GARTNER is a registered trademark and service mark, and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
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Gartner, Hype Cycle for U.S. Healthcare Payers, 2025, Robert Potts, Connie Salgy, Austynn Eubank, 16 June 2025.
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.