The AI Agent-powered platform for customer experience

Ability for pharma representatives to chat within Ushur journeys, and to warm call transfer to them

Surveying capability for experiences and NPS scoring

Safe and secure collection of payment information (credit, debit, ACH) to pass to payment processing

Ability for Borrowers to opt in to digital delivery of Statements.

Safe and secure collection of payment information (credit, debit, ACH) to pass to payment processing

Extract Long Term Disability related keys required for underwriting from structured Census files, semi-structured Prior Year Plans, and unstructured email body.

Ongoing pediatric preventative wellness education, appointment setting and other actions

Medication Adherence (overcome barriers - cost, transportation, adverse effects)

Education and scheduling of Medication Reconciliation appointments

Year-round support for diabetic members including education, wellness, care gap closure, appointment setting

Patient appointment setting support with reminders and ability to reschedule

Ability for providers and pharmacies to perform prior authorization inquiries, submit forms and information, and receive status updates

Year-round support for members with Respiratory Disease - including education, wellness, care gap closure, appointment setting

Guide the Broker / Employer through uploading an updating Census file, Transforming it to the standard format required by the Carrier, and identifying any issues.

Guide the Claimant through the process of reporting the death of a Policy Holder and filing a Claim.

Guide Borrower through requesting an official Payoff Letter for their loan.

Overview of PBM support and services and population health and quality programs

Extract Critical Illness related keys required for underwriting from structured Census files, semi-structured Prior Year Plans, and unstructured email body.

Year-round support for members with Musculoskeletal conditions - including education, wellness, care gap closure, appointment setting

Support for understanding and accessing SDOH resources such as nutrition, transportation

Extract Vision related keys required for underwriting from structured Census files, semi-structured Prior Year Plans, and unstructured email body.

Social Determinant of Health SDOH survey completion with feeds to core systems for follow-up

Full Health Risk / Needs Survey completion with feeds to core systems for follow-up

Guide the Policy Holder through amending, adding, and removing lines of coverage to their existing policy.

Provide Borrower with the current status of a payment made to their account.

Guide the Policy Holder through cancelling their policy.

Education, navigation support and appointment setting for any preventative wellness care gap (immunizations, cancer screenings)

Member information updates – including cross-channel contact details and change of insurance

Education and scheduling of Medication Reconciliation appointments

Ongong adult preventative wellness education, appointment setting and other actions

Accurate, secure and compliant AI Member inquiry and task completion support 24x7

Support for member ongoing utilization of website, traditional apps and portals

Ability to send notifications to members more timely to meet regulatory timing requirements

Collect Member's bank details and payment information to ensure that Group Insurance coverage transitions to Individual coverage after employment ends.

Notification of shipment with tracking number and delivery instructions (i.e. someone needs to be home at delivery)

Ability for members to understand and file Appeals, and receive status updates

Extract Accidental Death and Dismemberment related keys required for underwriting from structured Census files, semi-structured Prior Year Plans, and unstructured email body.

Confirm Claimant's Return to Work date as well as any supporting documentation from the doctor.

Automatically triage incoming servicing emails to identify intent and respond to service requests.

Education on cost tranparency and cost relief options

Patient appointment setting support with reminders and ability to reschedule

Guide the Policy Holder through re-instating a lapsed policy.

Remind and support Applicant in securely uploading required supporting documents post Application.

Accurate, secure and compliant AI Agent member inquiry and task completion support 24x7

Collection of member information updates such as adding dependants, changing address, etc

Proactive Rx status notifications (fill status, issues like prior auth)

Member information updates – including cross-channel contact details and change of insurance

Remind and support borrower in securely uploading required supporting KYC documents during Onboarding.

Ability for Policy Holders to opt in to digital communications.

Ability for members to opt in to digital communications

Accurate, secure and compliant AI Agent provider inquiry and task completion support 24x7

Ability for members to receive push notices for, or make inquiries about, prior authorization status

Member welcome notifications that educate on plan benefits, deliver digital ID cards

Extract Dental related keys required for underwriting from structured Census files, semi-structured Prior Year Plans, and unstructured email body.

Support for appropriate site of care with appointment setting

Ability for any provider to update their roster information for provider directory accuracy

Support for understanding and accessing SDOH resources such as nutrition, transportation

Support for member ongoing utilization of website, traditional apps and portals

Year-round support for members with Cardiac Disease - including education, wellness, care gap closure, appointment setting

Shipment status updates

Sharing of medication refills and reminders with ability to capture and overcome reasons for non adherence

Support for Applicants to find Insurance Plan options that best fit their needs.

Extract Hospital Indemnity related keys required for underwriting from structured Census files, semi-structured Prior Year Plans, and unstructured email body.

Support for education and retail-to-mail conversion

Answer Member questions on Plan benefits, coverage, and eligibility.

Collect detailed delivery information, hospital discharge summaries from the Claimant to trigger benefits.

Ability for members to receive push notices for, or make inquiries about, prior authorization status

Overview of pharmacy support and services and population health and quality programs

Schedule follow up call with Sales Representative with reminders and rescheduling.

Securely accept full or partial payment of outstanding premium amount.

Refill reminders and ordering facilitation (including payment capture)

Provide Policy Holder with the current status of a payment on a Claim.

Proactive Rx status notifications (fill status, issues like prior auth)

Collect detailed surgical information, including operative reports, discharge summaries, and post-operative recovery plans from the Claimant.

Guide the Broker / Employer through the information required from them to onboard them into the Carrier's core systems.

Support for inpatient to facility or home transitions to ensure safety and decrease readmissions

Understand root causes of medication non-adherence and overcome them

Education and connectivity to support resources for fall prevention (movement, home safety...)

Securely deliver a digital copy of Member's Insurance ID Card upon request.

Ability for service or sales representatives to chat within Ushur journeys, and to warm call transfer to them

Securely collect proof of Active Duty Servicemembers in order to trigger financial protections.

Automatically triage incoming servicing emails to identify intent and respond to service requests.

Automatically triage incoming servicing emails to identify intent and respond to service requests.

Ability for members to opt in to digital communications

Capture of patient information updates and support for review and e-signature for new patient paperwork

Support for inpatient to facility or home transitions to ensure safety and decrease readmissions

Support for education and retail-to-mail conversion

Bill delivery with safe and secure collection of payment information (credit, debit, ACH) to pass to payment processing

Support for eating well, exercising as well as weight loss medications like GLP1

Provide Member with the current status of a Claim.

Securely deliver a digital copy of Policy Holder's Insurance ID Card upon request.

Proactive member out of pocket notifications – with support for “price shocks”

Ability for providers and pharmacies to perform eligibilty and benefits verification at the member level

Ability for service representatives to chat within Ushur journeys, and to warm call transfer to them

Surveying capability for experiences and NPS scoring

Accurate, secure and compliant AI Agent Borrower inquiry and task completion support 24x7

Support for Applicants to find Lending options that best fits their needs.

Proactively detect issues and escalate them as tickets to reduce complaints and improve satisfaction.

Update Beneficiaries and respond to major life events to ensure Member's benefits are paid to intended individuals.

Safe and secure collection of member ID card(s), driver's license images