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Transform Customer Engagement Beyond Transactions with AI-Powered Automation
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Agentic AI that drives better customer outcomes

Join the world’s leading organizations transforming customer experiences with the Ushur Customer Experience Automation platform. Deploy AI Agents, automate workflows and business processes, and deliver seamless, compliant, and personalized engagement at scale.

Benefitfocus
Equitable
IEHP
Irish Life
Navicore
PPS

Agentic Experience Framework

Discover how we transform customer experiences with our powerful agentic framework.

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An open letter from our CEO

Today marks a pivotal moment in Ushur’s journey — and the beginning of a new era for customer experience in regulated industries. I’m thrilled to announce that Ushur.com is becoming Ushur.ai — a reflection of our evolution, and a symbol of the future we are building: intelligent, Agentic, and human-centered.

For years, Ushur has quietly led the way, using AI to automate and improve customer experiences for some of the world’s most trusted brands. We’ve helped healthcare, insurance, and financial services organizations meet rising service demands, modernize without disruption, and connect with millions of customers across many channels — always with empathy, security, and compliance at the core.

But the world around us is changing even faster. Surging membership growth, skyrocketing service expectations, and relentless operational strain are redefining what it means to deliver exceptional experiences. The old ways — structured workflows, disjointed channels, manual interventions — are simply no longer enough. Customers expect immediate, intelligent, and effortless support, everywhere they are. And these expectations demand more than incremental improvements. They demand a new model altogether.

At Ushur, that model already exists. Our Agentic Experience Framework redefines what customer engagement means — shifting from structured workflows to intelligent, autonomous orchestration. It moves beyond scripted self-service to proactive and intelligent self-service, beyond forms and portals to frictionless journeys, beyond silos to seamless, secure experiences that adapt to customer needs in real time. It is not a vision for someday. It is the foundation we have already built — and the direction we are boldly pursuing.

And soon, that future will come into even sharper focus. What we have imagined — and what the industries we serve so urgently need — is about to be realized in ways that elevate not just parts of the  customer service, but the complete human experience itself. This is the next great chapter in Ushur’s journey. It’s a story we are honored to write alongside our customers, our partners, and our communities.

We believe that the organizations that thrive tomorrow will be those that move beyond transactions to true connection. Those that are brave enough to reimagine service, not just incrementally improve it. Those that recognize that AI, done right, doesn’t replace humans in the workforce — it empowers all of humanity to pursue loftier, more fulfilling lives.

At Ushur, this is our stake in the ground. We are not just building the future of customer experience for regulated industries. We are leading it. Welcome to the Agentic era. 

Welcome to Ushur.ai.

Simha Sadasiva
CEO and Co-Founder, Ushur

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How Agentic AI is transforming customer experiences today

By Simha Sadasiva
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Agentic Experience Framework, explained

By Henry Peter
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The Ushur Platform

Agentic AI making you accessible

Deliver agentic engagements across the channels that your customers prefer—activity centers, app-like experiences, websites, SMS & messaging, and email. Ushur’s platform connects these touch points into a unified journey, empowering businesses in regulated industries to streamline operations, personalize interactions, and exceed customer expectations effortlessly. From micro-engagements to complex workflows, we turn every channel into a gateway for exceptional service.

Secure, 2-way engagement via Ushur Invisible App.
Ushur HubUshur Insights
Ushur: Reason
Ushur: Reason
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Invisible App
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Deliver seamless, personalized customer interactions through secure, browser-based micro-engagements without requiring app downloads.

Invisible App
Ushur Hub icon
Hub
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Centralize your customer interactions and enable self-service with AI-powered workflows that integrate effortlessly with your existing systems.

Ushur Hub
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Web
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Engage customers instantly with AI Agents that understand, respond, and resolve queries in real time across text, chat, and voice channels.

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SMS & Messaging
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Engage customers instantly with AI Agents that understand, respond, and resolve queries in real time across text, chat, and voice channels.

SMS & Messaging
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Email
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Transform static emails into dynamic touchpoints by automating responses, triaging requests, and driving actionable next steps efficiently.

A platform transforming experiences

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Ushur Studio
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Ushur Studio let enterprises automate dynamic processes that adjust in real-time to customer inputs and business needs, ensuring agility and compliance.

Ushur Studio
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Enterprise-Ready Features
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Built for scalability and seamless integration, the Ushur Platform offers API-driven connectivity, omni-channel support, and enterprise IT compatibility for effortless automation.

Build engagements without code with Studio.Ushur: Reason

Agentic AI with Comprehensive Security

From platform security to best practice implementation, Ushur ensures your data and communications are secure and private. We have certifications and meet compliance standards for highly regulated industries.

Security & Compliance
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Platform Overview

Agentic AI for Healthcare Insurance Financial Services

Ushur's platform empowers businesses to automate customer interactions, making them more efficient and effective. From insurance claims processing to customer support, Ushur has a solution for all your automation needs.

Driving Better Health Outcomes

Healthcare Automation
11K
monthly count of physical letters customers spared from sending
$44K
monthly costs saved by shifting from paper mail to digital automation

Innovate and Insure

Insurance Automation
3
FTE work equivalent saved
3,000
cash breakdowns processed per month

Financial Services

Financial Services
150%
increase in conversion rates
150%
increase in ROI

Agentic AI that Analysts rave about

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