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2025 Gartner® Hype Cycle™ for Healthcare Payers

Healthcare payers are facing rising costs, workforce shortages, shifting consumer expectations, and increasing regulatory pressures. Staying competitive means understanding where to invest in technology — and when.

The 2025 Gartner Hype Cycle for U.S. Healthcare Payers provides expert analysis on 24 critical innovations that can help your organization:

  • Automate high-friction processes
  • Enhance member experience without increasing overhead
  • Accelerate operational efficiency with AI and automation
  • Navigate regulatory complexity with confidence

Ushur is proud to be recognized in four key categories in this year’s report:

  1. Digital Broker – Automating plan shopping and enrollment experiences
  2. Intelligent Enrollment Onboarding – Using AI to simplify member onboarding
  3. LLMs for Healthcare Payers – Powering AI Agents with domain-specific language models
  4. Hyperautomation – Driving enterprise-wide efficiency through AI and automation orchestration

What’s inside the report:

  • Where each technology sits along the maturity curve
  • Market trends, use cases, and adoption timelines
  • Expert insights on how to leverage AI and automation for payer growth
  • Why now is the time to invest in Agentic AI

Complete the form to download your complimentary copy and see how AI-powered solutions like Ushur can help future-proof your operations.

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2025 Gartner® Hype Cycle™ for Healthcare Payers

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Origination and Onboarding
Customer Service
Lending & Servicing
Commercial Banking

Origination and Onboarding

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    Know Your Customer (KYC)
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    ID verification
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    Submit documents
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    Abandoned application nudges
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    Activation
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    Application completion
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    E-statement and paperless enrollment
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    Portal and app sign-up and adoption support

Customer Service

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    Modify beneficiaries
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    Report lost or stolen credit or debit cards
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    Resolve login issues and support PIN resets
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    Check rates
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    AML-enhanced due diligence
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    Dispute resolution

Lending & Servicing

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    Application completion nudges
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    Collect documents and e-signatures for lending packages
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    Loan status updates
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    Missed payment reminders
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    Payment capture and recurring payment setup
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    Hardship inquiry / collections
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    Pre-default risk mitigation communications
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    Account resolution

Commercial Banking

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    Syndicated loan notices
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    Commercial lending documentation and e-signature gathering
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    Collecting updated financial statements
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    Not In Good Order (NIGO) resolution
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    Automated email and attachment triage
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    Reduce outbound operational calls

Why Ushur Is Leading the Shift in Insurance Engagement

Ushur isn’t just recognized by top analysts — we’re helping real organizations automate complex workflows, engage customers with empathy, and deliver outcomes that matter.