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Ushur GenAI for member engagement in a ‘A Rising Risk Strategy’

Uncover Rising Risks. Mitigate Rising Costs.

Technology is now ubiquitous, empowering health payers to adopt an evolved strategy to prevent rising costs. Ushur is proud to be mentioned as a sample vendor for Gen AI-based Member Engagement with its unique application of Convo AI and dynamic app-like experiences.

Gartner's Health Payer experts, Amanda Dall’occhio and Connie Salgy, share how AI can drive an innovative, proactive care management program in “Innovation Insight: A Rising Risk Strategy Delivers Care Management Gains.”

  1. Identification: ML models identify rising risk groups over the next 5-10 years.
  2. Stratification: Predictive modeling finds hidden opportunities from inconspicuous combinations.
  3. Management: Gen AI creates thoughtful, actionable experiences for better member engagement.
  4. Outcomes: Better ways to measure success are here, such as absenteeism over avoided events.

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Ushur GenAI for member engagement in a ‘A Rising Risk Strategy’

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Why Ushur Is Leading the Shift in Financial Services Engagement

Ushur isn’t just recognized by top analysts — we’re empowering financial institutions to deliver seamless experiences for both B2B and B2C customers. With our no-code platform, your teams can quickly design and launch automation solutions—no programming expertise required—unlocking agility and innovation through citizen development.

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Origination and Onboarding
Customer Service
Lending & Servicing
Commercial Banking

Origination and Onboarding

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    Know Your Customer (KYC)
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    ID verification
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    Submit documents
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    Abandoned application nudges
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    Activation
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    Application completion
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    E-statement and paperless enrollment
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    Portal and app sign-up and adoption support

Customer Service

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    Modify beneficiaries
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    Report lost or stolen credit or debit cards
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    Resolve login issues and support PIN resets
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    Check rates
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    AML-enhanced due diligence
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    Dispute resolution

Lending & Servicing

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    Application completion nudges
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    Collect documents and e-signatures for lending packages
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    Loan status updates
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    Missed payment reminders
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    Payment capture and recurring payment setup
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    Hardship inquiry / collections
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    Pre-default risk mitigation communications
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    Account resolution

Commercial Banking

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    Syndicated loan notices
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    Commercial lending documentation and e-signature gathering
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    Collecting updated financial statements
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    Not In Good Order (NIGO) resolution
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    Automated email and attachment triage
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    Reduce outbound operational calls

Why Ushur Is Leading the Shift in Insurance Engagement

Ushur isn’t just recognized by top analysts — we’re helping real organizations automate complex workflows, engage customers with empathy, and deliver outcomes that matter.