Insights & Analytics
Real-time, actionable customer insights
Analyze every Micro-Engagement™ across all customer engagement channels to deliver answers that your customers are looking for - all in real-time. Make digital transformation easier and customer experience campaigns more effective by analyzing and optimizing with Ushur's CXA Analytics.
See it in action
Ushur Customer Experience Analytics
- Micro-Engagement™ analytics enable businesses to gather insights into customer behavior at every step
- Omni-channel tracking helps IT and business teams partner closely to deliver end-to-end experience optimization - for customers and business users alike
- Track and measure customer experience campaigns to know what's working, and more importantly, what's not working
Omni-Channel Campaigns
- Analyze customer interactions across voice, SMS, text, emails, web portals and every other communication channel
- Measure your campaign performance over days, weeks, months or even years and get a real-time picture of their effectiveness and ROI
- Intelligently automate next-best actions with AI and machine learning to deliver highly personalized customer experiences
Inspect Automations
- Analyze with accuracy and act with confidence
- Data to design customer experiences
- Iterate quickly and run A/B tests to prove hypotheses
Benefits for the Customer Experience
For your customers
- Customers don't have to worry about broken processes with infinite loops because you've already found the hotspots in analytics
- Customers get tailor-made messaging optimized based on your test results
For your business
- Cost-efficient CX operations in the front office through a virtuous cycle of constant optimization
- Enhanced business user experience with the help of codeless and intelligently automated middle and back-office processes
- No need to go find a new analytics solution to optimize your customer experience--but still can export data into your data lakes if need be
