Ushur Solutions

Ushur delivers Agentic, compliance-ready solutions that transform how enterprises engage customers — blending proactive service, effortless self-service, and outcome-driven automation through agentic AI built for customer experience automation for every enterprise.

Featured story

300%

of Medi-Cal enrollment targets reached

1.5M

members reached within weeks of launch

See the use case story

IEHP Reaches Members with Ushur, Launching 800+ Campaigns to Enhance Engagement Using Automation

Solutions curated for customer experience

Workers Compensation Claims

Guides injured employees and employers from injury report to return-to-work with compliant, proactive AI engagement.

Patient Service

Automates patient servicing with a HIPAA-compliant AI Agent that reduces admin burden and improves patient satisfaction.

Contact Center

Cuts contact center costs by resolving customer journeys end-to-end across voice and digital with built-in compliance.

Cross Industries

Property & Casualty

Saves time and costs across property and casualty workflows, from quote proposals to renewals and audits.

Commercial Health Plan

Drives member satisfaction and operational efficiency with AI-driven, no-code automation built for commercial health plans.

LA&H Individual

Simplifies every step of the LA&H individual customer journey, from onboarding to claims, with personalized AI-driven communications at scale.

Mortgage

Accelerates mortgage servicing and customer communication with secure, intelligent automation built for speed, compliance, and scale.

Client Service

Automates client servicing workflows with an AI Agent that reduces manual effort and delivers compliant, personalized engagement at scale.

Healthcare Providers

Reduces administrative burden and improves patient communication with intelligent, HIPAA-secure automation for healthcare providers.

Provider Service

Streamlines provider servicing through intelligent automation, secure self-service, and personalized engagement to improve efficiency and compliance.

PBM and Pharmacy

Streamlines pharmacy workflows, improves adherence, and automates member outreach with secure, scalable AI-powered engagement.

Medicare

Boosts Star Ratings, closes care gaps, and enhances the Medicare member experience with pre-built, agentic AI solutions.

Policyholder service

Streamlines policyholder servicing with an AI Agent that automates routine requests and delivers faster resolutions across every channel.

Biopharma and Life Sciences

Enhances HCP engagement and streamlines patient services with secure, intelligent automation built for life sciences compliance.

Medicaid

Automates Medicaid redetermination, eligibility, and member engagement with HIPAA-compliant, no-code workflows.

Group Benefits

Simplifies group benefits servicing and improves customer experiences with AI-powered, automated engagement across channels.

Automated Open Enrollment

Engage with current and future members across their enrollment journey in their channel of choice.

Cross Industries

Helpdesk Automation

Improves resolution rates and delights your internal customers

Cross Industries

Email Triage

Processes thousands of incoming emails using conversational AI, machine learning, and natural language processing to triage and route them instantly.

Cross Industries

Two-Way Texting

Puts two-way, AI-driven texting in customers' hands for fast, convenient self-service that boosts open rates and CSAT scores.

Cross Industries

IVR Deflection

Reduces avoidable call volume with proactive outreach, inbound AI self-service, and guided voice-to-digital experiences.

Cross Industries

Sales Enablement

Supports sales teams with instant quote, plan, and resource access.

Cross Industries

Automated Surveys

Collects feedback through accessible, mobile-friendly digital surveys.

Cross Industries

Medicaid Redetermination

Simplifies eligibility updates to reduce churn and ensure coverage.

FNOL Processing

Captures first notice of loss quickly with guided experiences.

Catastrophe Alerts

Delivers rapid, targeted outreach during weather or disaster events.

Claims Processing

Automates claim intake, validation, and updates to speed resolution.

Commercial Plan Population Health

Boosts service utilization and lowers cost through smart outreach.

Medicare Plan Population Health

Drives preventive care and improves Star ratings via automation.

Medicaid Plan Population Health

Engages members to close gaps and improve health outcomes.

RFP & Quote Intake

Extracts, transforms, and routes submissions for faster quote delivery.

Medication Adherence

Delivers reminders and support to improve medication adherence outcomes.

Maternal & Newborn Health

Supports ongoing care through digital outreach and timely follow-ups.

Group & Worksite Onboarding

Simplifies enrollment and setup for group and worksite benefits.

KYC Compliance

Digitizes onboarding with identity verification, compliance, and guided experiences.

Clinical Trials

Automates patient engagement and compliance for faster clinical trial execution.

Leave of Absence

Automates leave requests, tracking, and communications with policy alignment.

Provider Order Intake

Streamlines provider submissions with intelligent document intake and routing.

Member Service

Handles common member inquiries instantly, 24/7, with built-in compliance.

Payments

Automates secure, compliant payment collection and transaction confirmation.

Cross Industries

Chronic Conditions

Enables proactive, personalized engagement for chronic condition management.