Ushur Agentic Platform
Secure, Agentic Customer Engagement for Regulated Industries
The only enterprise CX platform purpose-built to reduce regulatory risk and liability—while enabling proactive outbound and reactive inbound engagement across the customer lifecycle.
Platform Overview
A complete suite to design, deploy, and manage AI-driven customer journeys.
Studio
No-code platform to build and deploy automated customer journeys in hours, not weeks.
Agentic Experience Framework
Orchestrate multi-step, goal-driven workflows with intelligent agents handling complex tasks end-to-end.
Voice Guided Experience
Combine voice and visual interaction in one seamless digital experience.
Agentic Knowledge Layer
Unifies data and knowledge into semantic data blocks to drive contextual AI.
APIs & Integrations
Native connections to Salesforce, ServiceNow, and core legacy systems.
Invisible App™
Secure, app-like experiences instantly.
Channels
Engage across Voice, Chat, SMS, Email, and Web.
Document Processing
Extract and classify data with ease.
Insights
Real-time analytics and customizable dashboards.
Security
HIPAA, HiTrust r2, SOC 2 Type 2 and more.
Governance
Secure, compliant, and mathematically auditable.
Ushur Studio
Empowers business teams to visually compose, train, and deploy specialized AI Agents with governance built in. It is built to help teams move quickly from agent design to deployment without heavy dependence on engineering.
Agentic Experience Framework
Goal-based planning engines replace rigid workflows. Agents decompose high-level goals into actionable, adaptable plans with inter-agent collaboration, resolving complex engagements with the control required in regulated environments.
Voice Guided Experience
It enables customers to talk to an AI agent while simultaneously completing tasks on a synchronized digital interface—combining voice and visual interaction in one seamless experience.
Agentic Knowledge Layer
Unifies data and knowledge into data blocks—semantic objects with well-typed schemas and policy-aware metadata. This foundational data layer drives AI that understands complex enterprise context and securely automates decisions.
Enterprise Integrations
Ushur integrations connect workflows with enterprise systems so data, decisions, and actions can move across the customer journey without replacing existing tools. This includes API-based connectivity, no-code integrations, and connectors that support end-to-end processing.
Invisible App™
Deliver secure, interactive digital experiences directly to your customers' smartphones via a simple text link—no app downloads, passwords, or login portals required.
Channels
Ushur supports customer engagement across SMS, chat, web, email, voice, and secure app-like experiences. The platform is designed so interactions stay consistent and contextual as customers move across channels and continue the same journey.
Document Processing
Ushur’s document automation turns unstructured inputs into actionable workflows. It extracts data from forms, invoices, claims, emails, and attachments, then uses that output to trigger downstream actions, request missing information, and keep customer interactions moving.
Insights
Ushur Insights & Analytics helps teams analyze every Conversational Analytics across channels in real time. It gives visibility into customer behavior, campaign performance, friction points, and opportunities to optimize journeys, experiments, and next-best actions.
Security & Compliance
Ushur is built for secure, compliant customer engagement in regulated industries. Its security model spans data management, identity and access controls, infrastructure protection, incident response, and compliance controls so teams can automate with confidence.
Agentic Governance
Ensures all systemic actions are secure, fully compliant, and mathematically auditable. Built for regulated industries to maintain strict control and visibility over automated decisions and multi-agent behaviors.
Trust-Native Architecture that Scales with You
At Ushur, adoption is flexible by design. Regardless of where you begin, it is the same governed architecture underneath.
Single Use Case
Bundled Use Cases
Full Platform
Talk to an Expert
Submit your details below and our team will be in touch shortly.
Trusted by Industry Leaders
Leading enterprises across insurance, healthcare, and financial services rely on Ushur to automate complex workflows, enhance customer experiences, and drive measurable outcomes.
From streamlining claims processing to enabling real-time customer engagement, Ushur empowers organizations to operate faster, smarter, and at scale.
Head of Data and Practice Management
Head of Information Services
Healthspire
Broker Sales Support Coordinator
FAQs
Learn how Ushur’s AI agents execute, orchestrate, and govern customer interactions across channels. These FAQs cover platform capabilities, deployment, compliance, and how organizations scale from a single use case to enterprise-wide automation.
What is the Ushur Agentic Platform?
Ushur is an AI-powered platform that uses intelligent agents to automate and complete customer journeys end-to-end. It combines automation, real-time decisioning, and built-in compliance to deliver seamless customer experiences across the entire lifecycle.
How is Ushur different from traditional chatbots or CX platforms?
Traditional platforms respond to queries. Ushur goes further—its AI agents take action, complete tasks, and resolve full customer requests while maintaining context across interactions and channels.
What does “agentic” mean in the Ushur platform?
Agentic means AI agents are goal-driven. Instead of following fixed scripts, they dynamically plan, adapt, and execute actions to complete customer journeys from start to finish.
Which industries is Ushur designed for?
Ushur is purpose-built for regulated industries such as healthcare, insurance, and financial services, where compliance, security, and auditability are critical.
How does Ushur ensure compliance and data security?
Ushur embeds compliance directly into the platform with real-time guardrails, audit trails, consent management, and policy enforcement—ensuring every interaction meets regulatory requirements.
Can Ushur handle both inbound and outbound customer interactions?
Yes. Ushur supports both inbound self-service (customer-initiated) and proactive outbound engagement (enterprise-initiated), all within a single continuous conversation experience.
How does Ushur provide a seamless omnichannel experience?
Ushur unifies SMS, voice, chat, email, and web into a single interaction thread. Customers can switch channels without losing context, repeating information, or restarting their journey.
What is Ushur’s Voice-Guided Experience?
It enables customers to talk to an AI agent while simultaneously completing tasks on a synchronized digital interface—combining voice and visual interaction in one seamless experience. To know more visit https://ushur.ai/voice-guided-experience
How quickly can Ushur be implemented?
Organizations can deploy initial use cases in weeks using prebuilt templates and no-code tools, and then scale across additional workflows without rebuilding or replatforming.
Can we start with a single use case and scale later?
Yes. Ushur follows a flexible adoption model—start with one use case to prove ROI, expand to bundled solutions, and scale to a full enterprise platform over time. Request a demo to know if ushur fits your use case.