Healthcare
Help members get answers, complete forms, and schedule care without waiting in the contact center queue.
- Benefits setup
- Care gaps
- Reminders
- Provider search
- Document collection
Ushur Agentic CX Platform
AI agents built for regulated industries
Ushur AI agents enable customers to start, navigate, and complete complex requests end to end — without handoffs, callbacks, or loss of context. Designed from the ground up for healthcare, insurance, and financial services.
Agent that completes the journey.
Most automation tools handle one step at a time. Ushur AI agents handle the whole thing — retrieving data, collecting documents, validating inputs, updating systems, and handing off to a live agent when needed. All within a single, compliant interaction.
35%
inbound call reduction
40%
NPS increase
95%
faster data collection
Built for trust
Every interaction is Governed, Monitored, and Auditable.
General-purpose AI platforms push compliance responsibility onto you. Ushur builds it into the runtime — so every agent interaction is governed, auditable, and defensible before it ever reaches a customer.
Platform Security & Compliance
What makes Ushur AI Agents different
Goal-based execution
Agents dynamically plan and adapt to achieve a defined outcome — not just respond to a single query or follow a fixed script.
End-to-end resolution
Full journey completion across chat, SMS, email, and voice — with full context retained at every step, no handoffs required.
Outbound + Inbound
Proactive outreach for renewals and care gaps alongside reactive self-service for claims and documents — on one platform, no other vendor does both.
Trust-Native governance
Compliance, auditability, and escalation logic built into the runtime — not bolted on after. Every interaction governed and regulator-ready.
Industry-specific by design
Purpose-built for healthcare, insurance, and financial services
Ushur AI agents come with deep vertical integrations, industry-native workflows, and pre-built use cases — so you're not configuring a generic platform to fit your industry. You're deploying agents that already speak the language.
FAQs
Can I trust LLMs and AI Agents in production with sensitive data?
Yes, your customers can trust Ushur LLMs and AI Agents in the Ushur secure and compliant ecosystem.
With this launch Ushur is deploying its own LLMs and safeguarding customer experiences with the right GRC practices to keep customer data in the environments it’s supposed to be in. Customer data doesn’t train Ushur models and AI Agents are guided to give customers the best engagement while keeping their experience safe and on task.
What safeguards does Ushur put in place to keep customer data safe?
Ushur has been engineered to the highest standards of enterprise governance, risk, and compliance and Ushur customer data is only used to train Ushur customer models.
With this launch Ushur is deploying its own LLMs so customers can use the power of generative AI with confidence. Ushur customers don’t have to worry about private data being sent to publicly hosted models like ChatGPT, and their customer experiences are secure to the core with compliance standards such as HITRUST, HIPAA, GDPR, SOC2, PCI-DSS, and more.
Is my data used to train your models?
No, customer data is only used to train customer models.
All data is stored within the customer instance that Ushur provisions. Customers have complete control over managing that data. NO DATA is stored elsewhere outside our platform. We won’t use customer data for training. We will soon add a data opt-out clause within our MSA.
What are AI Agents?
AI Agents are the next level of customer service automation with specific skills chosen to meet customer needs.
Artificial Intelligence Agents (AI Agents) are digital customer service specialists trained to automate processes for customer requests conversationally via chat, email, or voice, and securely gather and process documents for secure/PII customer experiences. AI Agents are also able to help customer service agents make decisions via business rules and generate insights via data querying. Each of these capabilities are deployable out of the new Ushur GenAI service and accessible to customers via a conversational interface. AI Agents are the ultimate manifestation of GenAI in the Ushur CXA ecosystem.
To better understand AI Agents, it’s useful to think of them by comparison to their predecessor the chatbot. They have to be skilled in chat, voice, documents, decisions, and insights. Chatbots only have to be able to respond to higher order FAQs. AI Agents have to complete end-to-end process automation and drive towards straight through processing. They do of course also support agent escalation or diversion to a person if the customer needs (or prefers) it. See more here.
What do AI Agents do and what do we actually mean when we talk about their skills?
AI Agents are the next level of customer service automation with specific skills chosen to meet customer needs.
AI Agents hold conversations like a chatbot would, but can process multiple requests from one conversation, review and extract documents, engage over voice, and then also confer with agents to make decisions and help them with data analysis. The myriad capabilities of the AI agent are thanks to the Ushur GenAI service which is verticalized to speak in the language of a specific industry, safe from manipulation by prompts, and compliant to the highest standards of enterprise grade security and governance.
Is this the same thing at ChatGPT?
No! This isn’t just a GenAI chat service & ChatGPT isn’t designed for regulated enterprise use.
With this launch, Ushur is deploying its own LLMs, it’s true, but they are specifically trained for the purposes of conversing and engaging in the language of customers in our target industries. That means dialogue and intent processing as fluidly as ChatGPT thanks to the large model size, but with prompt and output validation to keep model engagements safe, and data governance to protect the conversational data that comes across the Ushur ecosystem.