Invisible App
Your secure experience channel
Invisible App is Ushur’s proprietary web-based, app-like experience for secure two-way communications — without downloads or delays.
Built for seamless experiences
The Invisible App is the secure, AI-powered backbone for your customer interactions.
Facilitate interactive, real-time conversations with customers —without requiring app downloads or account creation.
Securely send, receive, and process documents with AI-driven automation — reducing response times and manual effort.
Leverage Ushur Intelligence to personalize interactions and automate resolutions — enhancing customer experiences with speed and intelligence.
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The Building Blocks of Invisible App
Engagement Onboarding and Offboarding
- Automate customer onboarding and offboarding processes.
- Give contextual places so customers know when an engagement is starting and when it is ending.
Engagement Onboarding and Offboarding
- Collect and verify customer location information securely.
- Ideal for services like appointment scheduling, delivery confirmations, and claims adjustments.
- Streamline processes that require geographic data.
Payment Module
- Facilitate secure payments directly within the Invisible App.
- Supports multiple payment methods, ensuring convenience for customers.
- Provides real-time transaction confirmation for trust and transparency.
PDF & E-Sign Module
- Share, collect, and sign documents digitally.
- Simplifies workflows like contract agreements, claims, and compliance forms.
- Get faster resolution by allowing customers to accomplish tasks within Invisible App, without the need for additional app downloads or breaks in engagement.
File Upload Module
- Allow customers to upload documents, photos, or files securely.
- Ensure data is encrypted during upload and stored securely.
- Ideal for claims, verifications, and document collection workflows.
- Pair with AI Agent document automation skills to extract, review, audit and respond to document submissions in real-time, reducing task completion times and customer engagement abandonment.
Progress Indicators
- Provide real-time updates on task or workflow completion.
- Keep customers informed and reduce drop-off rates.
- Improve satisfaction by making progress transparent and engaging.
Multiple Choice Module
- Present customers with predefined options to simplify decision-making.
- Ideal for surveys, feedback, or policy selections.
- Reduce input errors by standardizing responses.
Input Fields Module
- Capture freeform text inputs like names, addresses, or policy numbers.
- Validate entries in real-time to ensure accuracy and completeness.
- Streamline data collection across a wide range of workflows.
Error Handling Module
- Automatically identify and resolve customer errors during interactions.
- Provide instant feedback and suggestions to keep workflows on track.
- Minimize frustration and prevent drop-offs with user-friendly corrections.
Engagement Onboarding and Offboarding
- Automate customer onboarding and offboarding processes.
- Give contextual places so customers know when an engagement is starting and when it is ending.
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Secure and Compliant Workflows
Regulatory Compliance
- Protects sensitive user data
- Aligns with industry regulations
- Offers enterprise-grade privacy
Access Controls
- Multi-Factor Authentication
- User/role-based permissions
- Audit trails
The Building Blocks of Invisible App
Benefitfocus reduces operational costs while educating new hires
- Transitioned from costly mailers to a digital solution.
- Introduced secure, two-way communication with Invisible App.
- Simplified benefits onboarding for new hires and dependents.
- Enabled ongoing engagement for better benefits utilization.
saved per month
monthly count of physical letters customers spared from sending
My favorite feature of Invisible App is the ability to ‘preview’ the engagement from the configuration screen to ensure branding, theming and verbiage will appear as expected. Our customer is delighted that we can deliver custom welcome engagements week-over-week to thousands of members.
Tailored for your business
Healthcare Automation
Elevate member and patient engagement, streamline operational processes, and improve health outcomes with Invisible App.
Insurance Automation
Invisible App helps insurance providers enhance their customer service while improving operational efficiency and compliance.
Banking Automation
By automating routine tasks and providing personalized experiences, Invisible App helps financial institutions stay competitive in a rapidly evolving digital landscape.