Invisible App

Your secure experience channel

Invisible App is Ushur’s proprietary web-based, app-like experience for secure two-way communications — without downloads or delays.

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Built for seamless experiences

The Invisible App is the secure, AI-powered backbone for your customer interactions.

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Two-way communication
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Facilitate interactive, real-time conversations with customers —without requiring app downloads or account creation.

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Document exchange simplified
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Securely send, receive, and process documents with AI-driven automation — reducing response times and manual effort.

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Ushur Intelligence powered
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Leverage Ushur Intelligence to personalize interactions and automate resolutions — enhancing customer experiences with speed and intelligence.

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The Building Blocks of Invisible App

Invisible App is powered by a suite of intelligent modules, each designed to deliver secure, seamless, and highly interactive customer experiences. Together, they create a unified, adaptable channel for every touchpoint in your customer journey.

Engagement Onboarding and Offboarding

  • Automate customer onboarding and offboarding processes.
  • Give contextual places so customers know when an engagement is starting and when it is ending.
Map/Location module

Engagement Onboarding and Offboarding

  • Collect and verify customer location information securely.
  • Ideal for services like appointment scheduling, delivery confirmations, and claims adjustments.
  • Streamline processes that require geographic data.
Payment module

Payment Module

  • Facilitate secure payments directly within the Invisible App.
  • Supports multiple payment methods, ensuring convenience for customers.
  • Provides real-time transaction confirmation for trust and transparency.

PDF & E-Sign Module

  • Share, collect, and sign documents digitally.
  • Simplifies workflows like contract agreements, claims, and compliance forms.
  • Get faster resolution by allowing customers to accomplish tasks within Invisible App, without the need for additional app downloads or breaks in engagement.
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File Upload Module

  • Allow customers to upload documents, photos, or files securely.
  • Ensure data is encrypted during upload and stored securely.
  • Ideal for claims, verifications, and document collection workflows.
  • Pair with AI Agent document automation skills to extract, review, audit and respond to document submissions in real-time, reducing task completion times and customer engagement abandonment.
Identity Verification

Progress Indicators

  • Provide real-time updates on task or workflow completion.
  • Keep customers informed and reduce drop-off rates.
  • Improve satisfaction by making progress transparent and engaging.
Multiple choice module

Multiple Choice Module

  • Present customers with predefined options to simplify decision-making.
  • Ideal for surveys, feedback, or policy selections.
  • Reduce input errors by standardizing responses.
Input fields module

Input Fields Module

  • Capture freeform text inputs like names, addresses, or policy numbers.
  • Validate entries in real-time to ensure accuracy and completeness.
  • Streamline data collection across a wide range of workflows.
Error handling module

Error Handling Module

  • Automatically identify and resolve customer errors during interactions.
  • Provide instant feedback and suggestions to keep workflows on track.
  • Minimize frustration and prevent drop-offs with user-friendly corrections.

Engagement Onboarding and Offboarding

  • Automate customer onboarding and offboarding processes.
  • Give contextual places so customers know when an engagement is starting and when it is ending.
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AI Agent (objective)
AI Agent (objective)
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AI Agent (objective)
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Secure and Compliant Workflows

Invisible App was designed for industries that need secure, auditable, and privacy-first communication.

Regulatory Compliance

  • Protects sensitive user data
  • Aligns with industry regulations
  • Offers enterprise-grade privacy

Access Controls

  • Multi-Factor Authentication
  • User/role-based permissions
  • Audit trails
Ushur certifications & compliances.

The Building Blocks of Invisible App

Invisible App is powered by a suite of intelligent modules, each designed to deliver secure, seamless, and highly interactive customer experiences. Together, they create a unified, adaptable channel for every touchpoint in your customer journey.

Benefitfocus reduces operational costs while educating new hires

  • Transitioned from costly mailers to a digital solution.
  • Introduced secure, two-way communication with Invisible App.
  • Simplified benefits onboarding for new hires and dependents.
  • Enabled ongoing engagement for better benefits utilization.
$44K

saved per month

11K

monthly count of physical letters customers spared from sending

Read customer story
Quote Author

My favorite feature of Invisible App is the ability to ‘preview’ the engagement from the configuration screen to ensure branding, theming and verbiage will appear as expected. Our customer is delighted that we can deliver custom welcome engagements week-over-week to thousands of members.
Katey Koll
Senior Product Manager

Tailored for your business

The Invisible App understands your unique challenges and delivers purpose-built solutions.

Healthcare Automation

Elevate member and patient engagement, streamline operational processes, and improve health outcomes with Invisible App.

Healthcare solutions

Insurance Automation

Invisible App helps insurance providers enhance their customer service while improving operational efficiency and compliance.

Insurance solutions

Banking Automation

By automating routine tasks and providing personalized experiences, Invisible App helps financial institutions stay competitive in a rapidly evolving digital landscape.

Finserv solutions