Invisible App

Your secure experience channel

The app-like experience layer for AI agents. Customers complete real tasks in a secure, no-download interface, powered by the Ushur Agentic Platform.

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Product overview
  1. Opens from a textNo app to download, no login
  2. Upload right in the chatForms, files and payments inline
  3. Confirm in one tapDetails filled in from the pay stub
  4. Done in minutesNo call, no paper form

One secure session for every interaction

Invisible App brings conversation, documents and personalized next steps together in one secure, branded session, so customers finish what they started.

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Two-way conversations
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Customers ask questions in their own words and get answers in real time, with no app download or account to create.

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Secure document exchange
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Send, collect and e-sign documents inside the conversation. Every file is encrypted and routed to the right system.

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Personalized by Ushur Intelligence
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Ushur Intelligence uses customer context to suggest the next best step, complete requests and hand off to your team with the full conversation when a person is needed.

The Building Blocks of Invisible App

Invisible App is powered by a suite of intelligent modules, each designed to deliver secure, seamless, and highly interactive customer experiences. Together, they create a unified, adaptable channel for every touchpoint in your customer journey.

Engagement Onboarding and Offboarding

  • Automate customer onboarding and offboarding processes.
  • Give contextual places so customers know when an engagement is starting and when it is ending.

Location Module

  • Collect and verify customer location information securely.
  • Ideal for services like appointment scheduling, delivery confirmations, and claims adjustments.
  • Streamline processes that require geographic data.

Payment Module

  • Facilitate secure payments directly within the Invisible App.
  • Supports multiple payment methods, ensuring convenience for customers.
  • Provides real-time transaction confirmation for trust and transparency.

PDF & E-Sign Module

  • Share, collect, and sign documents digitally.
  • Simplifies workflows like contract agreements, claims, and compliance forms.
  • Get faster resolution by allowing customers to accomplish tasks within Invisible App, without the need for additional app downloads or breaks in engagement.

Date Picker Module

  • Enable customers to select dates for appointments, renewals, follow-ups, birth dates, and more.
  • Prevent errors with real-time validations and scheduling logic.
  • Improve operational efficiency by reducing manual scheduling.

File Upload Module

  • Allow customers to upload documents, photos, or files securely.
  • Ensure data is encrypted during upload and stored securely.
  • Ideal for claims, verifications, and document collection workflows.

Progress Indicators

  • Provide real-time updates on task or workflow completion.
  • Keep customers informed and reduce drop-off rates.
  • Improve satisfaction by making progress transparent and engaging.

Multiple Choice Module

  • Present customers with predefined options to simplify decision-making.
  • Ideal for surveys, feedback, or policy selections.
  • Reduce input errors by standardizing responses.

Input Fields Module

  • Capture freeform text inputs like names, addresses, or policy numbers.
  • Validate entries in real-time to ensure accuracy and completeness.
  • Streamline data collection across a wide range of workflows.

Error Handling Module

  • Automatically identify and resolve customer errors during interactions.
  • Provide instant feedback and suggestions to keep workflows on track.
  • Minimize frustration and prevent drop-offs with user-friendly corrections.
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AI Agent (objective)
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AI Agent (objective)
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Secure and Compliant

Invisible App was designed for industries that need secure, auditable, and privacy-first communication.

Regulatory Compliance

  • Protects sensitive user data
  • Aligns with industry regulations
  • Offers enterprise-grade privacy

Access Controls

  • Multi-Factor Authentication
  • User/role-based permissions
  • Audit trails
Ushur certifications & compliances.

Trusted by top leaders in large enterprises

In industries where security and empathy matter most, Invisible App is redefining customer engagement with seamless, compliant, and personalized experiences.
Insurance claimant at home
Fortune 250 insurance carrier

Claim details collected in minutes, not weeks

Short-term disability claimants get a text, open a secure Invisible App session and submit the dates needed to process and pay their claim. 70,000 messages a month reach 25,000 claimants.

50%of claimants finish within 5 minutes of the text
90%finish within 1 hour
Read customer story
A health plan member with a care provider
California Medicaid health plan

Hard-to-reach members completing health assessments

A HIPAA-compliant Invisible App experience let dual-eligible (D-SNP) members complete their Health Risk Assessment on their own phone, at their own pace.

23.92%HRA completion rate
3 daysto build and launch the workflow
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Employees reviewing benefits
Benefitfocus

From costly mailers to two-way digital onboarding

New hires and their dependents get HIPAA-secure, interactive benefits onboarding in Invisible App instead of letters, and can ask questions along the way.

$44Ksaved per month
11Kletters no longer mailed each month
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Tower Insurance customer
Tower Insurance

A $7.2M customer refund delivered digitally

Tower notified eligible motor customers over SMS and email and guided them through their refund, with a campaign a business analyst built in under a week.

160K+engagements completed
< 1 weekto build and launch
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Tailored for your business

The Invisible App understands your unique challenges and delivers purpose-built solutions.

Healthcare Automation

Elevate member and patient engagement, streamline operational processes, and improve health outcomes with Invisible App.

Healthcare solutions

Insurance Automation

Invisible App helps insurance providers enhance their customer service while improving operational efficiency and compliance.

Insurance solutions

Banking Automation

By automating routine tasks and providing personalized experiences, Invisible App helps financial institutions stay competitive in a rapidly evolving digital landscape.

FinServ solutions

FAQs

Ushur Invisible App delivers seamless, app-like micro-engagements via the browser—no downloads or installations required—boosting customer interactions and completion rates.

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What is Invisible App?

Invisible App is a no-install, browser-based solution that delivers micro-engagement experiences via simple links or QR codes, creating app-like interactions without downloads.

How does the Invisible App improve customer engagement?

By removing friction—no downloads or logins—customers engage instantly with tailored micro-surveys, forms, or content, boosting response and completion rates.

Do customers need to download anything?

No. The Invisible App runs entirely in the web browser using a shared link or QR code, so users can interact without installing any software.

Which industries use the Invisible App?

The Invisible App is used by healthcare, insurance, and banking organizations to automate workflows—such as patient engagement, claims and policy processing, and digital banking interactions—in a secure, compliant environment.