.svg){kind=small}
.avif)
Healthcare Automation Solutions
Better communications with HIPAA-compliant automation
- Elevate member and patient experiences
- Augment live interactions to reduce staff burden and operating costs
- Support better health and wellness
Ushur for Healthcare Automation
Ushur insures better experiences for better customer outcomes
The Ushur CXA AI-powered Platform enables insurers to realize decreased costs in customer processing and increased customer and policyholder quality of service. See how we support both.
Improved engagement
85%
RFP submissions auto-processed for better handling during peak times
Delight customers
40%
NPS score improvement
High efficiency
95%
faster data collection
High value interactions
85%
CSAT score improvement
.svg)
A Healthcare Automation Customer Story
IEHP Enhances Member Engagement with Ushur
Communication struggles
IEHP’s challenges included reliance on an external vendor for campaign execution, making engagement-centered communications costly and time-consuming. Constantly changing member and provider demographics also created an ongoing struggle to maintain accurate contact information, resulting in high volumes of returned mail. These hurdles highlighted the need for an automated, real-time solution to streamline communications, improve data accuracy, and boost engagement.
The Ushur Solution
Through a two-pronged approach, Ushur’s platform enabled IEHP to launch secure, HIPAA-compliant two-way communications while removing the cumbersome extra step of moving from text to a portal. Ushur’s No-Code Platform also empowered “citizen developers” at IEHP to build automated campaigns without needing heavy IT involvement. This partnership continues to expand across departments, strengthening engagement for members and providers, improving satisfaction, and driving better health outcomes.
FAQs
Ushur helps healthcare organizations deliver secure, AI-driven experiences that simplify member and provider interactions. Below, we’ve answered the most common questions about how Ushur supports digital transformation across health plans, PBMs, and provider networks—while ensuring compliance, speed-to-value, and exceptional customer experience.
What is Ushur and how does it help health plans and providers?
Ushur is an AI-powered Customer Experience Automation™ platform built specifically for healthcare enterprises. It helps health plans, providers, and PBMs streamline high-volume interactions—such as enrollment, benefits education, claims status, prior authorization, and document intake—while ensuring every digital engagement stays secure and compliant.
With Ushur, organizations automate complex service journeys without sacrificing personalization or data privacy.
Is Ushur HIPAA compliant and how is PHI protected?
Yes. Ushur is fully HIPAA compliant and designed with healthcare-grade data protection in mind. Every digital engagement—whether it involves member data, claims information, or provider records—follows strict governance and security protocols. Protected Health Information (PHI) remains encrypted and safeguarded throughout all interactions and integrations, ensuring compliance and trust.
How are Ushur’s AI Agents different from basic chatbots?
Unlike static chatbots, Ushur’s AI Agents are built to understand, act, and resolve. They combine policy guardrails, workflow automation, and secure data access to handle tasks end-to-end.
For example, instead of merely answering a claim status question, an AI Agent can pull the correct data, verify eligibility, and provide an accurate response—all within the same secure interaction.
Which healthcare use cases does Ushur automate?
Ushur automates a wide range of high-impact healthcare journeys, including:
- Member onboarding and enrollment
- Benefits education and renewals
- Care navigation and outreach
- Claims status and intake
- Prior authorization and verification steps
- Provider onboarding and credentialing
- Clinical trial engagement and retention
Each workflow is configurable to meet the compliance and operational needs of healthcare enterprises.
Can Ushur integrate with our existing systems?
Yes. Ushur integrates seamlessly with core healthcare systems such as EHRs, payer administration platforms, CRMs, and data warehouses through secure APIs.
This allows AI Agents to access and update information in real time, enabling automated, compliant, and contextually aware workflows without system overhauls.
How quickly can healthcare teams launch with Ushur?
Healthcare teams can go live rapidly using Ushur’s no-code/low-code automation studio and pre-built templates for common healthcare use cases.
Business users can design, test, and deploy automations in days or weeks—not months—accelerating digital transformation and measurable ROI.
What outcomes do enterprises see with Ushur?
Organizations using Ushur experience:
- Faster resolution times for member and provider requests
- Lower manual workload and call center volumes
- Improved member satisfaction and engagement
- Greater operational efficiency and data accuracy
Ushur enables healthcare enterprises to deliver digital-first experiences that are secure, compliant, and human-centric.
How is Ushur priced for healthcare organizations?
Ushur’s pricing is tailored to each organization’s scale, use cases, and engagement volume. Most healthcare teams start with high-impact journeys—like claims or enrollment automation—and expand as value is proven.
For a tailored pricing discussion, get a demo.