Agentic Experience Framework
for regulated industries
Supercharge your digital engagement with industry-specific Large Language Models (LLMs) and Agentic AI—delivering more personalized engagements, deeper automation, smarter insights, and more powerful processing at every stage.
Domain-specific Intelligence
AI that speaks the language of healthcare, insurance, and finance—built with deep domain knowledge and ready to execute.
AI Safety, Compliance & Trust
Enterprise-grade guardrails ensure every interaction is secure, compliant, and built for trust at scale.
Goal-Oriented Outcomes
Designed to resolve—not just respond—Ushur AI Agents act with purpose, precision, and measurable impact.
Innovative AI Technology
Built for low latency and high accuracy, connect legacy SaaS applications over MCP, cooperates with other AI agents.
Agentic self-service meets industry expertise
Built on UshurLLM, our proprietary language model trained on years of publicly available healthcare, insurance, and financial services data and Ushur workflows based on deep industry expertise and real enterprise solutions, our Agentic Experience Framework understands the terminology, regulations, and workflows that matter. This deep vertical expertise powers AI Agents that are precise, compliant, and ready to deliver results.
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Trained on Industry Data
Grounded in real-world terminology, regulations, and workflows from the regulated sector.
- Pre-trained on language and logic from financial, insurance, and healthcare industries
- Understands industry-specific intents, processes, and compliance frameworks
- Delivers accurate responses and relevant actions from day one
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Powered by Vertical Business Processes
Built from years of customer experiences across high-touch, high-stakes enterprise use cases.
- Leverages thousands of proven workflows to accelerate time-to-value
- Configures intelligent defaults based on what’s already working
- Takes historical deployment data and learnings to ensure best outcomes
AI Agent Configuration
Understands your organization’s and customer’s language—no translation layer needed.
- Recognizes role-specific terms and industry variations
- Adjusts to internal jargon, synonyms, and customer-facing terminology
- Enables smoother interactions and fewer missteps
Regulatory-Aligned Reasoning
Applies business and policy rules in real time—no hardcoding required.
- Dynamically enforces standards across sectors with regulatory scrutiny
- Ensures decision-making aligns with risk, audit, and compliance needs
- Helps reduce legal exposure while scaling automation confidently
Agentic AI for Healthcare
Empathetic, compliant, and purpose-built, agentic AI transforms how healthcare organizations engage with members, manage operations, and reduce burden on care teams. Our AI Agents are tuned for healthcare language, regulatory needs, and the urgency of patient-centric interactions.
Outcomes & Differentiators:
- 45% reduction in call volume for health plan member services (AHP case study)
- Trained on payer and provider language, from ID card requests to EOB clarifications
- HIPAA-aligned by design, with crisis protocols for self-harm and mental health inquiries
- Out-of-the-box workflows for dependent management, PCP changes, and plan FAQs
- 24/7 support that’s always on—empowering members while reducing operational cost
Intelligence for Healthcare
Agentic AI for Insurance
Built to handle the complexity, compliance, and variability of the insurance world, agentic AI empowers carriers to modernize engagement, streamline submissions, and optimize internal workflows—faster and safer than ever.
Outcomes & Differentiators:
- 80% faster quote intake processing for leading insurers like Equitable, Prudential, and RSL
- Understands insurance-specific terminology, from brokers to producers to plan sponsors
- Supports RFP intake, plan design, census transformation, and knowledge-driven quoting
- Compliance-ready workflows for data handling, audit trails, and regulatory alignment
- AI Agents that adapt to carrier-specific language and rules—no retraining needed
Intelligence for Insurance
Agentic AI for Financial Services
From onboarding to servicing, agentic AI helps financial institutions automate secure, high-value experiences—meeting both customer expectations and regulatory demands in a single, intelligent platform.
Outcomes & Differentiators:
- Reduces processing time by 70% for service requests and document workflows
- Protects sensitive data with built-in compliance (GLBA, PCI-DSS, ISO 27001)
- Intelligent automation for KYC, account updates, loan servicing, and document intake
- Smart triage and classification of high-volume service requests from any channel
- Multi-agent orchestration for financial workflows, from approvals to fraud alerts
Intelligence for Financial Services
Intelligence secured and complaint for the enterprise
Agentic Experience Framework is engineered for safety from the ground up. With enterprise-grade guardrails and compliance-first architecture, every interaction is protected by design. Whether it's filtering harmful content, respecting data privacy, or handling crisis scenarios with care, Ushur ensures your AI operates within ethical, legal, and brand-safe boundaries—no exceptions, no surprises.
Enterprise-Grade Guardrails
Every AI interaction is protected by dynamic, proactive safeguards.
- Filters profanity, hate speech, violence, and explicit content
- Prevents misinformation, ethical violations, and unsafe behavior with a 3-strike policy
- Supports real-time detection of off-topic or harmful prompts
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Compliance-First by Design
Ushur aligns with global data protection and enterprise regulations.
- Adheres to HIPAA, SOC 2, ISO, GDPR, CCPA, and more
- Prohibits collection or exposure of PII and sensitive data
- Defers legal, medical, and financial advice to professionals
Crisis-Ready Intelligence
Sensitive scenarios are met with empathy and responsibility—not silence.
- Recognizes and redirects mental health and abuse crises
- Provides hotline info and support resources automatically
- Avoids risky guidance, diagnoses, or false reassurance
Security-Backed Defenses
Protects AI from jailbreaks, prompt injections, and manipulation.
- Blocks adversarial inputs and evasion attempts
- Prevents overrides, hypothetical traps, or “ignore instructions” hacks
- Responds safely, without compromising behavior or output integrity
Bias & Off-Topic Safeguards
Ensures fairness and focus across every user interaction.
- Detects and mitigates linguistic or demographic bias
- Avoids controversial, irrelevant, or brand-inconsistent topics
- Keeps the conversation purposeful and professional
Three-Strike Violation Policy
Ushur aligns with global data protection and enterprise regulations.
- Progressive response: warning, escalation, then termination
- Protects brand integrity and user experience
- Empowers enterprises to maintain professional standards
Seamless Resolutions.From Intent to Outcome.
Ushur AI Agents are guided with clear objectives—executing tasks, adapting to real-time inputs, and delivering measurable results. Whether customer-facing or behind the scenes, they orchestrate actions that driver better and faster customer outcomes.
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Purpose-Built Execution
Ushur AI Agents are trained with a clear objective—to act, not just respond.
- Execute predefined outcomes like task completion or data submission
- Stay focused on resolution from start to finish
- Drive measurable business impact in every interaction
Autonomous Orchestration
Agents coordinate complex processes across workflows, systems, and AI skills.
- Seamlessly manage backend integrations and task flows
- Reduce manual handoffs and operational bottlenecks
- Respond in real time to evolving user and system inputs
Context-Aware Actions
Memory and adaptability power more intelligent, human-like automation.
- Retain information across sessions, channels, and workflows
- Skip redundant steps and personalize in-session experiences
- Adjust dynamically based on prior user behavior or inputs
Measurable Impact
Track the metrics that matter with built-in intelligence and visibility.
- Smart Insights surfaces key engagement and resolution KPIs
- Measure task completion, time-to-resolution, and conversion rates
- Tie automation directly to business outcomes and ROI
Agentic Technology Supercharging Your Engagements
Ushur’s Agentic architecture is powered by a deeply integrated intelligence stack—from Multi-Agent Orchestration and Model Context Protocols to advanced training pipelines with DVC versioning and SFT strategies like PPO, DPO, RLHF, and GRPO. Behind every AI Agent lies a robust execution engine with VLLM/TGI for low-latency inference, intelligent chunking, signature detection, OCR, layout analysis, and metadata enrichment—all orchestrated with precision by plan-and-execute logic, enhanced with RAG, caching, memory, and enterprise-grade guardrails.
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Multi-Agent Orchestration & Execution Layer
Our Multi-Agent System (MAS) coordinates specialized AI Agents to execute complex, distributed tasks autonomously.
- Multi-Agent Orchestration: Dynamic task distribution across specialized agents
- Plan & Execute Logic: Agents deconstruct goals into executable subtasks
- Content & Memory System: Agents retain, recall, and adapt context across sessions
- Model Context Protocol: Standardizes context-sharing across agents for consistency
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AI Model Management & Fine-Tuning
We apply advanced training methodologies and structured data pipelines to refine UshurLLM and domain-specific models.
- SFT (Supervised Fine-Tuning) using PPO, DPO, RLHF, GRPO
- Data Pipelines with DVC Versioning: Ensures reproducibility, traceability, and auditability
- LLM Cache: Reduces latency and maximizes response consistency
- Inference with VLLM / TGI: Fast, scalable LLM responses at enterprise scale
- Model Versioning: Enables continuous improvement without regressions
Retrieval & Knowledge Enrichment
Our system brings together structured and unstructured data for intelligent, informed responses.
- Retrieval Augmented Generation (RAG): Blends model reasoning with live data lookups
- Chunking Engine: Breaks content into meaningful, query-optimized segments
- Metadata Enricher: Adds semantic labels, context tags, and source identifiers
- Query Analyzer: Parses intent and matches to the right retrieval strategy
Specialized Document & Signal Processing
For high-volume enterprise documents, our system brings intelligence to layout, structure, and content detection.
- OCR + Layout Analysis: Converts and interprets structured/unstructured forms
- Signature Detection: Locates and verifies key indicators in scanned documents
- Content Classification: Supports downstream workflows with precision tagging
Prompt Engineering & Conversation Control
We design prompts not just for answers, but for action—grounded in enterprise strategy.
- Prompt Engineering Toolkit: Supports structured templates, style tuning, and fallback scenarios
- Prompt Caching: Improves latency and stability across repetitive inputs
- Guardrails System: Enforces safety, policy, and scope—at every turn