CHANNEL

Your website, now capable
of resolving anything.

Embed an Ushur AI agent directly on your site — it answers questions, completes tasks, and closes loops without routing customers elsewhere.

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Conversational AI widget

Drop an Ushur AI agent into any page — it handles real queries end-to-end, no human handoff needed.

Invisible App™

For complex tasks, escalate to a full secure session via link — forms, uploads, payments — no login required.

Deflect calls, not customers

Resolve what used to require a call — status checks, document requests, renewals — directly on your site.

To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer.

Ashley Restad
Director Program & Customer Experience, Benefitfocus.
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NEW: A2A / A2UI CHANNEL

Bring Ushur agents into your own apps.

Your applications, portals, and AI agents can now talk to an Ushur agent directly using the open A2A protocol. Your app renders the full conversation, including text, buttons, choice pickers, and forms, with the official A2UI libraries instead of custom code.

Built on an open standard

Any app or agent that speaks A2A can hold a full, rich conversation with your Ushur agent.

Your look, your input box

Your team keeps control of the interface. Conversations stream in real time, with Location Picker and File Upload components included.

Governed like every channel

PHI masking and your agent's channel settings apply, access uses tenant-scoped A2A API keys, and every conversation is reviewable in Studio.

Security and Compliance, Not as an Afterthought

Every Ushur AI agent operates within a trust-native architecture — enterprise-grade encryption, auditable workflows, and adherence to the standards your industry demands.

Ushur is designed from the ground up for regulated industries — with HIPAA, HITRUST, GDPR, TCPA, and SOC 2 compliance built into every interaction, not bolted on after.

Security & Compliance
View the HITRUST Certification PR
HIPAA LOGO
PCI DSS
TCPA
HITRUST LOGO
AICPA SOC
GDPR
PIPED
WCAG logo
Section 508 logo

What can get resolved on your website

Part of one conversation across all channels

Context follows the customer — SMS & RCS, email, voice, or web.

globe
Web
sms
SMS & RCS
envelope
E-mail
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Voice

FAQs

Learn how Ushur’s AI agents execute, orchestrate, and govern customer interactions across channels.

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Does the customer need to download anything to use the web experience?

No. Invisible App runs entirely in the web browser using a shared link or QR code, so customers can interact without installing any software. They tap a link, complete their task, and they're done.

What kinds of tasks can customers actually complete through the web or Invisible App?

Most things that would otherwise require a call or portal login — claims status checks, document uploads, form completion, appointment scheduling, payment setup, and benefits questions. Customers can upload documents, photos, or files securely, with data encrypted during upload and stored securely — ideal for claims, verifications, and document collection workflows.

How is this different from a standard chatbot on our website?

A standard chatbot answers questions. Ushur's AI agent resolves them. It connects to your backend systems, takes action on behalf of the customer — updating records, routing requests, triggering workflows — and maintains full conversation context if the customer started on another channel like SMS or email.

Is the web experience HIPAA compliant? Can we use it for PHI?

Yes. Ushur Agentic Platform is designed for industries that need secure, auditable, and privacy-first communication. It supports HIPAA, HITRUST r2, SOC 2, GDPR, WCAG 2.5, and Section 508 — so it's safe for PHI, PII, and sensitive financial data.

Can it be branded to match our company's look and feel?

Yes — every web session can be branded to your organization. It includes the ability to preview the engagement from the configuration screen to ensure branding, theming, and verbiage appear as expected.