Imagine a world where interactions with your health plan feel as intuitive and supportive as confiding in a trusted expert—even during moments of crisis. A world where members no longer face long phone queues or convoluted systems for routine inquiries when support is needed most. Instead, AI and automation redefine support, delivering scalable, secure, and empathetic experiences for meaningful business and member experience impact.

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The promise of AI and automation is twofold: to elevate the member experience and drive efficiency and scalability.

Yvonne Daugherty

Global Head of Industries
Ushur