The AI Agent-powered platform for customer experience
Deliver proactive inbound and outbound engagement across every customer interaction — with compliance and auditability embedded by design.
AI Agents That Deliver Better CX — Built on Trust
Trust-Native Architecture
Built-in governance embeds guardrails, policy enforcement, and human oversight directly into AI execution.
Maintain real-time visibility into agent behavior, reasoning, and performance.
Replay conversations end to end and generate regulator-ready records on demand.
Safeguard PHI, PII, and financial data with policy-aware segmentation and governed access.
The Ushur Agentic Platform
Enterprise AI Agents
AI agents that plan, reason, retrieve data, validate inputs, and resolve complex customer requests end-to-end — with built-in governance, human-in-the-loop safeguards, and full audit visibility.
One Platform. Endless Possibilities
A curated suite of Customer Experience Automation use cases built for the modern enterprise. Secure, compliant, and designed to resolve customer needs from start to finish.
Medication adherence
Medication Adherence (overcome barriers - cost, transportation, adverse effects)
ER avoidance
Education on when to use sites of care that are alternatives to the ER (telehealth, urgent care)
Care Management connectivity
Notifications to educate on the importance of Care Management and set appointments
Annual Notice of Change (ANOC) FAQs
Proactive notifications and inquiry handling about Medicare Annual Notices of Change. Including FAQ support for top ANOC call drivers
Endorsements and Riders
Guide the Policy Holder through amending, adding, and removing lines of coverage to their existing policy.
Product Comparison
Support Applicants in finding Insurance Plan options that best fit their needs.
Refill reminders and ordering facilitation
Refill reminders and ordering facilitation (including payment capture)
Experience and Net Promoter Score (NPS) surveys
Surveying capability for experiences and NPS scoring
Member contact information collection / updates
Collection of cross-channel member contact information to support better communications
Cost transparency and cost relief
Education on cost tranparency and cost relief options
First Notice of Loss (FNOL)
Guide the Policy Holder through reporting a loss and filing a Claim.
Balance Inquiry
Provide Borrower with details of the current balance on their account.
Digital consent
Ability for members to opt in to digital communications
Chronic Condition care gap closure
Education, navigation support and appointment setting for any chronic condition care gap (diabetes, CKD...)
Extraction (Short Term Disability)
Extract Short Term Disability related keys required for underwriting from structured Census files, semi-structured Prior Year Plans, and unstructured email body.
Pediatric preventative wellness
Ongoing pediatric preventative wellness education, appointment setting and other actions
ER avoidance
Education on when to use sites of care that are alternatives to the ER (telehealth, urgent care)
Adult preventative wellness
Ongong adult preventative wellness education, appointment setting and other actions
Address Verification
Remind and support Borrower in securely verifying address and contact information during KYC Reviews.
Payment capture
Safe and secure collection of payment information (credit, debit, ACH) to pass to payment processing
Retail-to-mail conversion
Support for education and retail-to-mail conversion
Trailing Documents
Remind and support Applicant in securely uploading required supporting documents post Application.
Delivery Confirmation
Collect detailed delivery information, hospital discharge summaries from the Claimant to trigger benefits.
Post care Surveys (NPS, CAHPs and HOS- like)
Post care and pharmacy visit surveys to understand experience gaps for proactive outreach and support as needed
Revenue cycle support - payment collection / auto-pay
Bill delivery with safe and secure collection of payment information (credit, debit, ACH) to pass to payment processing
Patient after hours support
Accurate, secure and compliant AI Agent patient inquiry and task completion support 24x7
Medication refills and reminders
Sharing of medication refills and reminders with ability to capture and overcome reasons for non adherence
Brand-to-generic conversion
Support for education and brand to generic fill conversion
Premium Payment
Securely accept full or partial payment of outstanding premium amount.
Member information updates (i.e. add dependant)
Collection of member information updates such as adding dependants, changing address, etc
Claims status
Ability for members to receive push notices for, or make inquiries about, claims status
Chronic Kidney Disease CKD care management and navigation
Year-round support for members with Chronic Kidney Disease - including education, wellness, care gap closure, appointment setting
Hardship Inquiry
Reach out to delinquent Borrowers with empathy to identify circumstances such as job loss, illness, divorce, deployment that may be eligible for relief measures.
Schedule and prep instructions for PT / OT / other visits
Patient appointment setting support with visit prep instructions, reminders and ability to reschedule
Member after hours support
Accurate, secure and compliant AI Agent member inquiry and task completion support 24x7
First Notice of Loss
Guide the Claimant through the process of reporting the death of a Policy Holder and filing a Claim.
Incontinence education and support
Education and connectivity to support resources for incontenence
Post-discharge information / education
Support for inpatient to facility or home transitions to ensure safety and decrease readmissions
Post Care Surveys (NPS, CAHPs and HOS- like)
Post care and pharmacy visit surveys to understand experience gaps for proactive outreach and support as needed
Provider roster directory updates
Ability for any provider to update their roster information for provider directory accuracy
Schedule Appointment
Schedule follow up call with Sales Representative with reminders and rescheduling.
Payoff Request
Guide Borrower through requesting an official Payoff Letter for their loan.
Enrollment in mail order program and Rx transfers
Education on benefits of mail order delivery and Rx transfer support
SCRA Protection
Securely collect proof of Active Duty Servicemembers in order to trigger financial protections.
Surveys - Health Risk & Need Assessments, SDOH, Post Care / Rx Fill Experiences
Member surveys of health risks and needs, SDOH and post care experience and NPS surveys
Retail-to-mail conversion
Support for education and retail-to-mail conversion
Medication reconciliation
Education and scheduling of Medication Reconciliation appointments
Member contact information collection / updates
Collection of cross-channel member contact information to support better communications
Shipping status updates
Shipment status updates
Extraction (Vision)
Extract Vision related keys required for underwriting from structured Census files, semi-structured Prior Year Plans, and unstructured email body.
Records transfer paperwork
Completion of forms and e-signing records transfer paperwork
Appointment reminder and rescheduling
Member appointment reminders for care management, provider appointments (any type), home health visits and more
Grievance filing and updates
Ability for members to understand and file Grievances, and receive status updates
Chronic Condition care gap closure
Education, navigation support and appointment setting for any chronic condition care gap (diabetes, CKD...)
Employer Onboarding
Guide the Broker / Employer through the information required from them to onboard them into the Carrier's core systems.
Timely notifications to meet regulatory requirements
Ability to send notifications to members more timely to meet regulatory timing requirements
Provider credentialing with Plan
Support for provider credentialing information submission and status updates
Extraction (Basic Life)
Extract Basic Life related keys required for underwriting from structured Census files, semi-structured Prior Year Plans, and unstructured email body.
Bill pay - payment capture
Bill delivery with safe and secure collection of payment information (credit, debit, ACH) to pass to payment processing
Vaccination reminders, education, appointment scheduling, and paperwork
Digital Consent
Ability for Borrowers to opt in to digital communications.
Diabetes care management and navigation
Year-round support for diabetic members including education, wellness, care gap closure, appointment setting
Prior authorization education and updates for transparency
Ability for patients to receive push notices for, or make inquiries about, prior authorization status
Don’t see the use case you are looking for? Let’s talk about your unique requirements. Schedule time with our team to explore what is possible.
