Ushur for Mortgage
Transform Mortgage Servicing with Proactive, Empathetic AI
Anticipate borrower needs and resolve issues before they become complaints, delivering outcome-driven self-service that builds trust and strengthens margins.
Solving Servicers Most Persistent Pain Points
Proactively Resolve Issues Before They Become Complaints
Anticipate borrower confusion around escrow changes, hardship relief, or payment questions, and reach out before issues escalate—with personalized, compliant guidance.
Simplify Complex Escrow and Hardship Processes
Digitally guide borrowers through payoff details, tax and insurance document submissions, and relief program eligibility with intuitive, empathetic support.
Deliver Empathetic, Outcome-Driven Experiences
Engage every borrower with proactive, multilingual communication that eases stress, ensures compliance, and builds lasting trust at scale.
Pre-built solutions for Medicaid MCOs
KYC & Paperless Onboarding
SMS + Invisible App™ verify addresses, capture consent and drive e-statement opt-ins in one flow.
Mortgage Servicing
Self-service journeys for hardship inquiries, escrow shortfalls, force-placed insurance and trailing docs.
Hardship Inquiries
Secure, digital self-service that quickly guides customers to resolution
Loan Document Intake
Streamline document submission with secure, intuitive experiences—speeding borrower completion
Drive higher ROI across your organization
Launch your first use case in weeks—then orchestrate them together for compound ROI. Data and guardrails follow the borrower from one moment to the next.
Get in touch and see how we can help reduce member churn and increase dollars saved.
How Ushur delivers ROI
Trust Built-In
Rest assured the proper protocols are in place to keep every interaction compliant and secure.
Trusted by top leaders in regulated industries
Leading Mortgage Servicer Uses Ushur to Convince Customers to Go Paperless
- Increased conversion rates: The proactive SMS campaign boosted conversion rates by 150% within the first month alone, far surpassing traditional approaches
- Enhanced customer engagement: Customers loved the personalized and convenient nature of the SMS messages
- Rapid deployment: Ushur’s ease of use and built-in Agile development methodologies meant the SMS campaign was in production within a month
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