Ushur for Group Benefits
Scalable Experiences Built for Group Benefits
Strengthen retention, lower operational costs, and improve satisfaction for brokers and employee groups with AI-powered self-service.
Group Benefits’ Biggest Challenges Meet Our Best Solutions
Incomplete Submissions
Capture and validate information at the start to prevent NIGO errors. Ensure every quote and claim is complete, compliant, and ready for processing the first time.
Rising Service Costs
Automate outreach and data collection to remove repetitive tasks. Keep every claim, quote, and policy flowing efficiently without added headcount.
Frustrated Customers and Brokers
Turn disconnected processes into seamless, digital-first experiences. Deliver faster responses, proactive updates, and higher satisfaction across every interaction.
Agentic AI Solutions Built for Group Benefits Carriers
Quote & RFP Intake
Slash proposal turnaround times, reduce operational burden, and improve the broker experience.
Employer Group Onboarding
Streamline onboarding with fast, secure digital workflows
Leave of Absence
Proactively engage claimants to streamline claim servicing and improve return-to-work outcomes
Policyholder Service
Accelerate group benefits claims through proactive, compliant outreach.
Billing
Streamline billing inquiries, payment status checks and contribution adjustments with automated digital support.
Renewal
Simplify coverage reconfirmation, contribution updates, and plan configuration with proactive, multichannel engagement
How Ushur delivers ROI
Trust Built-In
Rest assured the proper protocols are in place to keep every interaction compliant and secure.
Trusted by leading carriers
Transforming claimant engagement with Ushur
- Accelerated claims processing: Reduced claimant response times from 3 weeks to under 1 hour, eliminating the need for up to 6 manual phone calls per claim.
- Higher engagement: Achieved nearly 85% engagement rates, with half of claimants responding within 5 minutes of receiving a text.
- Scalable automation: Enabled the insurer to automate 70,000+ text messages monthly to 25,000 claimants, streamlining critical date collection for claims.
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Irish Life took a fresh look at customer engagement
- Incoming emails are auto-classified and routed, cutting turnaround from ~2.5 days to seconds and saving staff time.
- Automation matched ~80% human accuracy in the pilot, with expected improvements boosting reliability and reducing errors.
- Resource usage dropped ~40%, allowing teams to shift from repetitive tasks to higher-value, strategic work.
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Equitable Employee Benefits Transforms Quote Processing with AI-Powered Automation
- Faster Processing: Reduced turnaround from 5 days to 5 minutes — an 80% time savings and major drop in operational workload.
- Scalable Results: Now handling ~80% of RFPs automatically, even during peak periods.
- Quick Deployment: Went live in just 3 months from project start.
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