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Voice conversations that resolve, not route.

Ushur AI agents answer calls, understand complex requests, and complete tasks on the call in 12 languages, so callers get resolution instead of a queue.

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Natural voice conversations

Agents understand complex requests, keep context through the call, and resolve them around the clock.

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Voice + chat, together

Offer a secure chat link mid-call so callers can type what is hard to say, like an address or reference number. You choose which task offers it.

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Voice-Guided Experience

Keep the conversation going while callers complete forms, selections, and uploads on a synchronized mobile screen.

Security and Compliance, Not as an Afterthought

Every Ushur AI agent operates within a trust-native architecture, with enterprise-grade encryption, auditable workflows, and adherence to the standards your industry demands.

Ushur is built with HIPAA, HITRUST, GDPR, TCPA, and SOC 2 compliance in every interaction, not bolted on after.

Security & Compliance
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PCI DSS
TCPA
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AICPA SOC
GDPR
PIPED
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What can get resolved on a call

Part of one conversation across all channels

Context follows the customer across SMS & RCS, email, voice, or web.

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Web

FAQs

Learn how Ushur's voice AI agents handle calls, languages, and handoffs across channels.

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Can callers speak in their own language?

Yes. Voice agents converse in 12 languages. English, Spanish, and Russian are detected automatically; for the others, set the language on the launch or let callers choose from a language menu at the start of an inbound call. Outbound calls go out in each contact's preferred language.

Can a caller switch to typing during the call?

Yes. When an agent runs voice and chat together, the call can offer a secure chat link so the caller can finish a step by typing, like an address or a long reference number. You choose which task offers the link. For full forms, selections, and uploads alongside the call, see Voice-Guided Experience.

Does it support inbound and outbound calls?

Both. Agents handle inbound self-service and outbound voice campaigns through supported telephony vendors such as Twilio and AudioCodes.

Can a call be escalated to a live agent?

Yes. Escalation to live agents runs through your CCaaS platform and preserves the conversation context and contact data during the handoff.

How is this different from a menu-driven IVR?

Callers speak naturally instead of navigating menus. The agent understands the request, connects to your backend systems, and completes the task on the call, keeping context if the customer started on another channel like SMS or web.

Is voice safe for PHI and other sensitive data?

Yes. Ushur Agentic Platform is built for industries that need secure, auditable, and privacy-first communication, with HIPAA, HITRUST r2, SOC 2, and GDPR support, plus PHI/PII guardrails and real-time observability.