Today, I am excited to announce the broad launch of Ushur Intelligence, delivering AI agents and agentic capabilities for regulated industries. For years, we've spoken about a future where interactions are seamless, intelligent, and deeply empathetic. With the launch of Ushur Intelligence, we are taking a giant leap forward in our journey to making that a reality, delivering the foundational capabilities that will redefine service as we know it, employing systems of intelligence to power digital workers.
The pressures are undeniable: healthcare payers striving to serve more members with fewer resources, insurance carriers navigating surging service volumes, and financial institutions balancing personalization with stringent compliance. For too long, despite an abundance of tools, the customer—the member, the policyholder, the patient—has borne the brunt of underlying complexities. Forms remain lengthy, answers arrive late, and the burden of navigating the maze often falls squarely on their shoulders.
At Ushur, we’ve always believed the next breakthrough wouldn't come from more siloed software, but from less friction; not from replacing humans, but from augmenting them with AI agents (digital helpers). This philosophy is the bedrock of Ushur Intelligence.
So let’s reaffirm our vision, a vision now accelerated by tangible innovation.
A Glimpse into 2030, Powered by Today’s Advances
It’s 6:38 a.m. Sarah’s morning has barely begun when her smartwatch buzzes — an elevated heart rate. Not alarming, but the third time this week. It’s the kind of signal easily dismissed amidst a busy life.
She taps her health plan app, her needs anticipated by an underlying layer of intelligent, agentic support. At the top: “Noticed something unusual? Let’s take a look together.”
One tap, a few simple, conversational questions — no forms. Two minutes later, as she’s making coffee, a message arrives, a result of swift, agentic orchestration happening behind the scenes: “Thanks, Sarah. We’re reviewing your inputs. Based on what you shared, we’ve flagged your case for a nurse callback today, identified three in-network cardiologists with upcoming availability, and pre-checked your coverage.”
By noon, a nurse call is scheduled. In-network. Covered. Prior authorization for care is pre-approved. A shortlist of local cardiologists is in her hand. No calls to providers, no searching for paperwork, no repeating her story.
This is the core of it. We want to know we’ll be okay, that someone is paying attention, that the next step won’t demand a dozen more. Sarah didn't schedule the follow-up herself, but confirmed it with a tap. Benefits were explained simply. Bills were consolidated. It didn’t feel high-tech; it felt high-touch. Not futuristic; simply functional.
Behind the Experience: The Empowered Builder and Ushur Intelligence
Experiences like Sarah’s won’t happen because someone spent a long time designing such systems . They’ll happen because we finally arrived at systems of action that deliver experiences, in spite of all the enterprise sprawl of software silos.
Meet Jamie, the Experience Owner of 2030. She leads member experience for a national healthcare payer. Five years ago, her ideas meant JIRA tickets, IT negotiations, and hoping the end product matched the need.
Not anymore. Today, she opens her prompt workspace. She types: “Create an experience that helps a member understand ER visit coverage, schedule follow-up care, explain their discharge plan, and consolidate bills into a single payment experience. Notify case managers for approval of changes and bill review.” Seconds later, a complete, compliant, integrated outline appears, ready for refinement. This isn't science fiction; Systems of Intelligence deliver capabilities that make this level of rapid, intuitive services and experiences possible. For a deeper dive into the specific product capabilities that empower Jamie, I encourage you to read “Ushur Intelligence: Agentic AI for Regulated Industries” from our Head of Product, Barry Tallis. He details how these new tools are built to be used today.
This power to design and deploy sophisticated, agentic experiences is built upon the robust Agentic Experience Framework, as outlined by our CTO and Co-Founder, Henry Peter, titled “Rethinking the Backbone of Customer Experience”. It’s this framework that ensures our AI is not generic, but deeply domain-specific, secure, and built for enterprise trust.
From Prompt to Production in Minutes – With Humans at the Helm
Jamie personalizes the tone, instructs her AI Agents to interact in any language her patients engage, configures business logic, and previews a real, working experience. When feedback comes, she doesn’t create a ticket; she refines her prompt. Done, updated, and in-market by lunch. Notice, Jamie—our human expert—is more crucial than ever. She's the conductor, the shaper of experiences, elevated from repetitive, reactive actions to proactive, strategic creation.
The Path Forward: Building for Sarah, Powered by Ushur Intelligence
The future won’t be defined by how much AI we have, but by how invisible and intuitive it becomes. This invisibility is powerful because it signifies technology seamlessly serving human needs, rather than humans contorting to the complexities of technology. It’s about making every interaction feel natural and effortless.
Sarah doesn’t care if it’s an AI Agent or a virtual coordinator. She cares that it works, that it’s accurate, fast.
With Ushur Intelligence, we build systems that take things off Jamie's and Sarah's plates. We orchestrate, we automate complex processes, we simplify, and above all, we serve customers. We empower our customer service and member support teams to operate at the top of their license, focusing on empathy and complex problem-solving, while agentic AI handles the predictable, the repetitive, the time-consuming.
This is the agentic future—not just in name, but in its very nature. And with the launch of Ushur Intelligence, it’s no longer a distant dream. It’s beginning now. Life, not logistics. Assured of good support and ushered to great care.