Healthcare organizations are experimenting with AI – but few are successfully operationalizing it to drive optimized consumer experience and meaningful business outcomes. The real competitive edge comes when AI and automation isn’t bolted on, but built into how your business creates value across healthcare consumer touchpoints. When intelligent systems and human expertise work together, they make a seamless experience across the moments that matter most, including enrollment, onboarding, prior authorization, and care navigation.

Join us for an in-depth discussion exploring how health plans can blend agentic AI and live interactions to drive measurable impact across revenue, retention, and member engagement. We’ll dive into:

• Why CX has become foundational to growth, quality, and loyalty across healthcare organizations
• The difference between experimenting with AI and operationalizing it to create value at every touchpoint
• How agentic AI—systems that act, adapt, and automate—can improve satisfaction while reducing costs
• Strategies to overcome regulatory, trust, and data hurdles on the path to scalable deployment
• How to prioritize use cases that deliver quick wins in member acquisition and retention

Whether you’re a CIO, CX leader, or operations executive, you’ll leave with a clear roadmap to build a channel strategy that blends automation and human support—creating a customer experience that keeps members engaged and coming back.