AI agents that handle the full journey — from first contact to resolution — across voice and digital, built for the compliance and governance requirements of regulated industries.
What should be a guided experience is often fragmented—multiple interactions, repeated follow-ups, unclear requirements, and limited visibility into next steps. That friction drives unnecessary service demand as customers seek status updates and clarification.
Ushur orchestrates engagement across the journey, proactively guiding customers and resolving requests in context. The result is fewer touchpoints, faster resolution, and a more seamless customer experience.
Increase in CSAT score
Outbound calls eliminated
Automated resolution rate
Policyholders complete routine tasks — claims status checks, payments, document uploads, ID updates — through guided digital journeys, eliminating the call before it happens.
Inbound callers are intelligently routed to a secure Invisible App link mid-call, letting them finish the request on their device without waiting on hold or repeating information.
When human judgment is needed, AI agents hand off to live reps with full conversation history and context preserved — no repeated explanations, no lost continuity.
Live agents send a real-time Ushur link during the call to share documents, capture e-signatures, and verify details on the spot — closing the case in one interaction instead of follow-ups.
Leading enterprises across insurance, healthcare, and financial services rely on Ushur to automate complex workflows, enhance customer experiences, and drive measurable outcomes.
From streamlining claims processing to enabling real-time customer engagement, Ushur empowers organizations to operate faster, smarter, and at scale.
Answers to common questions about Ushur's AI agents for contact center automation.
Ushur deploys AI agents that resolve customer requests end-to-end across voice, SMS, and web — before, during, and after a call — cutting avoidable contact center volume without cutting the customer experience.
Unlike a menu-driven IVR or a scripted chatbot, Ushur's agentic AI understands intent, completes multi-step transactions, and hands off to a live agent with full context only when needed.
Yes, but not exclusively, it includes built-in compliance and governance controls for healthcare, insurance, and financial services contact centers, with full audit trails.
Customers typically see measurable workload reduction within weeks of deployment, not months, since Ushur integrates with existing CRM and contact center systems rather than replacing them.