Ushur for Workers Compensation Claims
Modernize Workers' Compensation Claims with AI Agents
Reduce status calls, accelerate claim progression, and improve injured worker experiences with proactive AI engagement.
One Claim. Two Audiences. One Connected Experience.
Ushur AI Agents engage injured workers and employers in parallel—keeping claims moving with proactive communication, guided workflows, and real-time visibility at every step.
Support injured employees with confidence
A supportive, digital-first experience that guides injured workers through the full claim journey.
- Report workplace injuries with guided FNOI submission
- Complete DWC-1, HIPAA and claims forms easily
- Receive proactive claim and payment updates
- Understand benefits and next steps
- Access 24×7 conversational support
Streamline employer reporting & coordination
Reduce administrative burden on employers and HR teams through guided workflows and connected communications.
- Digitally guide employer injury reporting and approvals
- Automate reminders and document collection
- Coordinate across employees, HR and claims teams
- Provide real-time claim visibility and status updates
High-value workers comp journeys, automated end to end
Injury intake & FNOI
Guided employee injury reporting from the first touchpoint.
State form completion
DWC-1, 5020 and other state injury reporting forms.
Employer reporting
Connected workflows across employer and HR teams.
Claim status & payments
Proactive updates on status, benefits and payment timing.
Attorney disclosure/review
Handle disclosure and review requests with an audit trail.
Benefit education & FAQs
Answer benefit questions instantly, any time of day.
Return-to-work
Coordinate the return-to-work process with all parties.
Accommodation requests
Capture and route workplace accommodation needs.
Want to know more?
Built for regulated claims work
Omnichannel experience
Engage across SMS, web, email and voice in one journey.
Context-aware AI
Trained on claims processes and policy workflows.
Human-in-the-loop
Escalation for sensitive or low-confidence cases.
Rapid deployment
Prompt-based workflow development to go live in weeks.
Governance by design
Every conversation is observable, auditable and compliant.
Enterprise integrations
Connect claims, policy and document systems.
Resolve worker compensation claims — with confidence and peace of mind
Safeguarded by industry-specific protocols to keep every interaction compliant and secure.
FAQs
Have questions about automating workers comp claims? These FAQs cover how Ushur's AI Agent guides injured employees and employers through every stage of the claim — with empathetic, compliant, and proactive engagement that extends your existing systems.
What is the Ushur AI Agent for Workers Compensation Claims?
It's a purpose-built digital assistant that guides injured employees and employer policyholders through every stage of a workers comp claim — from injury reporting to return-to-work — with empathetic, compliant, proactive engagement that extends your existing claims systems.
Which workers comp tasks can the AI Agent handle?
It supports the high-value journeys across a claim: employee injury intake and FNOI, state injury reporting forms (DWC-1, 5020), employer reporting and approvals, claim status and payment updates, return-to-work coordination, workplace accommodation requests, benefit education, and attorney disclosure requests.
How does it support both injured employees and employers?
It works both sides of the same claim in parallel. Injured employees get guided FNOI submission, proactive claim and payment updates, and 24×7 conversational support; employers and HR teams get guided injury reporting, automated reminders and document collection, and real-time claim visibility — coordinated across everyone on the claim.
Is it secure and compliant enough for workers comp?
Yes. Governance is built into every conversation — interactions are observable, auditable, and compliant by design, with human-in-the-loop escalation for sensitive or low-confidence cases. The platform supports the controls regulated insurers expect, including HIPAA, SOC 2, and PCI DSS.
How does it fit with our existing claims platform?
It extends what you already run rather than replacing it — connecting through enterprise integrations across your claims, policy, and document systems, and adding empathetic digital engagement on top. Prompt-based workflow development means an agent can go live in weeks.