Insurance Automation Solutions
AI-Powered Automation Across Experience Customer Journeys
- Elevate LA&H and P&C customer experiences.
- Reduce friction, drive operational efficiency and cost savings and optimize front and back-end processes
- Quickly and efficiently share, request and receive needed information via secure digital channels
- Leverage domain-specific AI to securely augment live interactions and automate email and document processing
60%
of insurers admit the lack of a customer experience strategy in their organization
See the report59%
of insurance customers say their insurer’s digital tools create an inefficient claims process, don’t keep them informed, and don’t reduce time spent on the phone
See the report32%
of insurance customers who submitted a claim digitally say the process is too complicated, and 23% say it takes too long
See the reportDigitization of Customer Engagement
Insurance companies have a significant opportunity to deliver exceptional customer experiences and to improve engagement in today's rapidly evolving digital landscape. Legacy systems, siloed data, and manual processes hinder insurers' ability to provide seamless, personalized interactions across multiple channels. Additionally, rising customer expectations for digital self-service options, proactive communication and value-added services put pressure on insurers to innovate quickly.
- 80% of insurance customers are enthusiastic about insurers that connect their products to broader environmental, social, and governance (ESG) initiatives
- 48% of insurance customers would switch providers due to a lack of a personalized experience
- 90% of life insurance customers want to manage their policies through digital channels
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Ushur for Insurance Automation
Ushur ensures better experiences for better customer outcomes
The Ushur CXA AI-powered Platform enables insurers to realize decreased costs in customer processing and increased customer and policyholder quality of service. See how we support both.
Improved engagement
85%
RFP submissions auto-processed for better handling during peak times
Delight customers
40%
NPS score improvement
Unbelievable efficiency
95%
faster data collection
High value interactions
85%
CSAT score improvement
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An Insurance Automation Customer Story
Irish Life Automates Pension Contribution Processing with Ushur
The Pain Point
Irish Life faced a monthly challenge of processing 3,000 pension contribution documents submitted by clients in various formats, often containing missing or incorrect information. This inconsistency required staff to spend four to five days each month manually indexing, cleaning, and reformatting the data.
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The Ushur Advantage
By implementing Ushur's Intelligent Document Automation (IDA), Irish Life automated the ingestion and reconfiguration of these diverse documents into actionable content, significantly reducing manual processing time and enhancing operational efficiency.
FAQs
Ushur helps insurers transform customer and agent experiences through secure, AI-driven automation. Below, you’ll find answers to common questions about how Ushur accelerates claims, policyholder, and broker journeys—while maintaining compliance, improving operational efficiency, and delivering measurable business outcomes across the insurance value chain.
What does Ushur do for insurance carriers?
Ushur provides an AI-powered Customer Experience Automation™ platform that helps insurance carriers reduce manual processing, accelerate policyholder interactions, and deliver friction-free digital service for both life & accident and property & casualty lines.
Which insurance use cases can Ushur automate?
Ushur supports use cases including quote/RFP intake, onboarding for group & worksite benefits, first-notice-of-loss (FNOL) capture, claims status updates, absence and leave engagement, renewal outreach, and policyholder communications across lines.
How quickly can insurance teams deploy Ushur’s automation?
Insurance teams can deploy Ushur’s pre-built templates and workflows in weeks, using a no-code/low-code builder, enabling rapid time-to-value and faster automation of high-impact journeys.
Can Ushur integrate with our existing insurance systems?
Yes. Ushur connects via APIs or pre-built integrations to existing core systems such as policy administration, claims systems, CRM, and document management platforms so carriers can automate without ripping and replacing legacy stacks.
How does Ushur improve the policyholder experience?
By automating outreach, document intake, status updates and two-way digital conversations, Ushur reduces friction, shortens turnaround times, and improves engagement and satisfaction for policyholders and claimants.
What outcomes have insurance carriers seen using Ushur?
Carriers using Ushur have seen metrics like 95 % faster data collection, 85 % of RFP submissions auto-processed, and marked improvements in CSAT/NPS—highlighting both operational efficiency and improved customer outcomes.
How does Ushur handle regulatory compliance and data security in insurance?
Ushur’s platform is built for regulated industries, with enterprise-grade security, full audit trails, governance frameworks, encryption, and compliance with standards applicable to insurance data and customer communications.
How is Ushur priced for insurance carriers?
Ushur uses enterprise pricing tailored to each carrier’s scope and usage. Most customers contract on an annual subscription with volume tiers (e.g., number of automated journeys and interaction volume), with optional add-ons for advanced integrations, premium SLAs, and compliance features. Get a tailored estimate after a short discovery of your use cases and expected volumes.