As member expectations rise and staffing shortages persist, Medicaid plans face unique pressures — eligibility changes in the wake of the OBBB (H.R. 1), hard‑to‑reach members, and complex care needs that drive overwhelming call volumes. Automation is no longer optional: it’s the pathway to cost‑effective, compliant, and equitable member service.

Learn how 5 leading health plans—including some of the biggest names in Medicaid and Medicare—are using proactive HIPAA-secure interactive digital experiences to solve some of their toughest engagement challenges at scale:

• Medicaid redetermination – guiding hard-to-reach members while protecting costs by reducing both call center burden and procedural disenrollment
• Increasing HRA completions – across Medicaid, Medicare, and DUALS and D-SNP populations
• Closing HEDIS gaps in care – with cost-effective, targeted outreach‍
• Meeting member needs at scale – meeting regulatory requirements and driving better outcomes with proactive, multilingual 24×7 support