Ushur for Medication Adherence Automation

Medication Adherence

Digitally engage with members for better experiences and health outcomes.

  • Make it easy to manage prescriptions
  • Address challenges to staying adherent
  • Provide educational resources
Request a demo
file-pdf
Solution overview

AI-Powered Customer Experience Automation

Automate your medication adherence enagements with minimal effort required. Focus on uncovering and addressing root ccasues of non-adherence while elevating member experiences and outcomes.

Understand barriers
Educate
Guide & handhold
Begin initial education on importance of taking medications
Reiterate education on the importance of this medication
Communicate specific support and actions needed by member for areas such as:
  • Mail order information gathering (address, insurance)
  • Transportation detail sharing with how to schedule to get to pharmacy
  • Conversion to 90 day refills
  • Cost relief
Proactive communication to non-adherent members to learn the root cause of their non-adherence so those may be addressed
Follow-up communication to let them know there are resources to help them address all member-shared root causes for non-adherence (i.e. cost, transportation, adverse interactions.

Boost engagement within days

Steamline customer engagement with Ushur Invisible App™.

Fully customizable design for a modern, intuitive experience
Safeguard Personally Identifiable Information (PII) with a HIPAA-secure channel
Rapid time-to-value with no coding involved
Native geo-location auto-populates customer addresses, eliminating friction from manual entry
End-to-end self-service members across all channels for convenience and flexibility

Schedule a demo and see it in action

FAQs

Answers to common questions about Ushur's medication adherence automation for health plans.

Get a Demo
Try Ushur

How does Ushur improve medication adherence?

Ushur's AI agents proactively engage members through their preferred channel — voice, SMS, or web — to simplify prescription management, address adherence barriers, and route refill logistics like transportation and mail order.

Can this work alongside a PBM or pharmacy partner?

Yes — Ushur integrates with pharmacy and PBM systems to automate refill conversion (including 90-day refills) and share real-time member responses back into existing workflows.

What outcomes should health plans expect?

Plans see measurable engagement lift within days of launch, since outreach happens through channels members already use rather than requiring an app download or portal login.

Is this HIPAA-compliant?

Yes — medication adherence outreach runs on Ushur's HIPAA-secure, Trust-Native platform built for regulated healthcare communication.