With the passing of the OBBBA, Medicaid redetermination has shifted to a high-stakes, high-volume challenge for MCO plans. Millions of vulnerable members risk losing coverage due to administrative complexity, outdated contact information, and confusing additional eligibility requirements. The pressure is real — but so is the opportunity to modernize how you engage and support members throughout this critical time.

Watch on-demand as MHPA and Ushur engage in a powerful conversation, breaking down how this new legislation impacts Medicaid MCOs, what eligibility will look like moving forward, and strategies and solutions that will empower Medicaid MCOs to drive member redetermination / recertification process completion and keep members enrolled—without overwhelming operations or compromising compliance.

What you’ll learn

• What the eligibility landscape will look like with the passing of the OBBBA
• Engagement challenges, and what will it take to keep members enrolled in Medicaid
• How compliance and regulations come into play
• What it takes to support vulnerable members across diverse eligibility paths
• The criticality of preferred means of communication
• What “compassionate offboarding and transition support” looks like when Medicaid coverage ends

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