Technical Consultant

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Remote (United States)
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Description

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumers’ demand for self-service, enterprises are modernizing their customer engagement and experience models. Ushur is rapidly becoming the platform of choice for Customer Experience Automation™, enabling enterprises to leapfrog their digital-native counterparts and deliver delightful customer and employee experiences.

With cutting-edge Conversational AI, Machine Learning, and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises—including some of the world’s most well-known brands in healthcare, insurance, banking, and financial services - to automate customer engagement. Cloud-native, 100% no-code, and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully automated, omnichannel experiences that digitally transform customer journeys end-to-end.

About the Role

This is a hands-on solutions delivery role with a strong emphasis on technical implementation skills, responsible for ensuring the successful onboarding of customers onto the Ushur platform. The Professional Services team at Ushur acts as a bridge between customers and the sales, product, and engineering teams to support successful customer onboarding, expansion, and renewal.

As an Ushur Technical Consultant, you will be responsible for supporting implementations and helping customers maximize the value of the Ushur platform. This includes scoping, designing, and deploying end-user and customer automation journeys using state-of-the-art artificial intelligence and data science–based solutions.

A Technical Consultant sits at the core of the Solutions Delivery team, leading discovery sessions with customer champions, capturing technical requirements, and formalizing solutions that align with defined success criteria to ensure successful, on-time delivery.

Responsibilities 

  • Design, configure, and launch enterprise-grade automation and Agentic AI solutions on the Ushur platform for healthcare, insurance, financial services, and other regulated-industry customers.
  • Own customer implementations from discovery through production go-live, including requirements definition, solution design, build/configuration, testing, UAT, deployment, and post-launch stabilization.
  • Translate business processes, customer journeys, data flows, and integration requirements into scalable technical solutions that balance business value, reliability, compliance, and time-to-value.
  • Apply prompt engineering, context engineering, and structured input design to improve the accuracy, reliability, and consistency of AI-powered workflows.
  • Design AI-assisted solution patterns using techniques such as RAG, agentic workflow orchestration, modular pipelines, deterministic rules, APIs, and data transformations.
  • Build and troubleshoot integrations with customer systems using APIs, webhooks, JSON/XML payloads, scripting, data mapping, and transformation logic.
  • Develop solution documentation, including architecture diagrams, workflow designs, data flows, prompt/context strategies, integration specifications, and deployment notes.
  • Define and execute testing strategies for workflow behavior, integration correctness, AI output quality, edge cases, and production readiness.
  • Partner with Solution Architects, Technical Success Managers, Account Executives, Product, and Engineering to support scoping, effort estimation, implementation planning, and product feedback.
  • Identify, document, and track product gaps, risks, implementation blockers, and customer escalations through Jira or equivalent systems.
  • Contribute reusable templates, implementation patterns, AI solution playbooks, and best practices to improve delivery consistency across the Professional Services team.

Qualifications 

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
  • 4+ years of experience in technical consulting, solution implementation, professional services, solution engineering, or enterprise SaaS delivery.
  • Hands-on experience implementing customer-facing software solutions involving workflows, integrations, APIs, data transformation, and production deployments.
  • Strong working knowledge of REST APIs, JSON/XML, webhooks, authentication patterns, scripting, and debugging tools such as Postman.
  • Experience with JavaScript, Python, or another scripting/programming language used for automation, data transformation, or integration logic.
  • Practical understanding of AI/LLM-based systems and the ability to design pragmatic AI-enabled solutions using prompt/context engineering, structured inputs/outputs, workflow automation, deterministic rules, integrations, and traditional software engineering approaches.
  • Familiarity with concepts such as RAG, AI agents, tool/function calling, modular AI pipelines, evaluation strategies, guardrails, and output quality measurement.
  • Strong analytical and troubleshooting skills, with the ability to evaluate trade-offs across accuracy, latency, cost, scalability, compliance, and maintainability.
  • Experience delivering customer-facing implementations using Agile, hybrid, or iterative delivery methodologies.
  • Strong verbal, written, and presentation skills, with the ability to explain technical concepts clearly to business, IT, and executive stakeholders.
  • Customer-first mindset with demonstrated ability to align technical solutions to measurable business outcomes.
  • Ability to operate effectively in a fast-paced startup environment with ambiguity, changing priorities, and a strong bias toward execution.
  • Strong collaboration skills across Product, Engineering, Sales, Customer Success, and Professional Services.

Preferred Qualifications

  • Experience with no-code/low-code platforms, conversational AI, intelligent automation, CX automation, or AI-agent platforms.
  • Experience in regulated industries such as healthcare, insurance, financial services, or benefits administration.
  • Familiarity with AWS or equivalent cloud platforms.
  • Experience designing evaluation frameworks for AI outputs, including test cases, human review loops, confidence thresholds, or quality metrics.
  • Experience with enterprise systems such as Salesforce, contact center platforms, CDPs, CRMs, or claims/member/customer data platforms.

Compensation Range

The base salary for this role ranges from $80,000 to $110,000, with an annual target bonus of 10% of base salary. Compensation also includes equity in the form of stock options. Actual compensation may vary based on experience, skills, and location.

Why Join Us?

Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic fast paced organization we recognize that every individual makes a significant impact.

Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.

Comprehensive Health Benefits. We've got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.

Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company's success and growth.

Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.

Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.

Ushur is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

Our Approach to AI in the Interview Process

We encourage candidates to use AI tools throughout our interview process. We expect you to — it reflects how we work at Ushur. What we're evaluating is your original thinking: your ability to diagnose problems, form a point of view, and defend it. AI should sharpen and support your ideas, not replace them. If we ask what you think, we want to know what you think.

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