DETERMINISTIC & AGENTIC

Deterministic when it must be. Agentic when it can be.

Ushur lets you combine deterministic steps and agentic behavior within the same AI agent. Lock the moments that cannot vary, let AI adapt where it adds value, and choose the approach at every step of the journey.

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Lock what cannot vary

Preserve exact wording, response options, and required sequences.

Allow agentic behavior where it adds value

Answer questions, adapt to customer needs, and take action within business-defined boundaries.

Control the approach at each step

Combine both within the same journey, with guidance on when and how much autonomy to use.

DETERMINISTIC & AGENTIC

Configure how each task is completed.

Explore how the same task works with predefined steps or an adaptive AI conversation. Use the toggles below to compare deterministic and agentic experiences.

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Select deterministic or agentic mode for each task to compare the customer experience.

Switch a task to Agentic to see the same request handled as a conversation: answered, adapted, and acted on.
Both experiences, one AI agentUse deterministic steps, agentic behavior, or a combination within the same AI agent.
MMember AssistantDeterministic
DeterministicFollows predefined wording, steps, and validation.
AgenticAdapts to customer needs and takes action within guardrails.
ONE AI AGENT

Deterministic, agentic, or both. You choose.

Build deterministic, hybrid, or fully autonomous AI agents on one platform, with the same guardrails, visibility, and audit trails across every experience.

DETERMINISTIC

Predefined steps and language

Your team defines the wording, response options, sequence, and validation for each deterministic step.

  • Steps follow your defined order
  • Approved copy delivered verbatim
  • Required fields validated before acceptance
  • Consistent evidence for every case
AGENTIC

Adaptive conversations and actions

AI agents answer questions, adapt to customer needs, and take action dynamically, within business-defined boundaries.

  • Natural conversation across every channel
  • Actions scoped to what the journey permits
  • Reasoning visible for review
  • Guardrails ensure safe, compliant AI interactions
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FAQs

Common Questions. Answered

What does "deterministic" actually mean in a Ushur journey?

It means the path for that step is defined in advance rather than decided while the member is in it. Your team sets the questions, the order they are asked in, the wording, and the validation rules. Every member is taken through that same path, so two people reaching the same step get the same experience.

Is this a separate product from your AI agents?

No. Deterministic and agentic are two ways a task can run inside the same AI agent. The same design tools, the same integrations, and the same channels apply either way, so one journey can combine both.

Can we combine both in one journey?

Yes. Deterministic tends to fit steps where a program mandates the sequence or the wording, such as assessments, disclosures, and attestations. Agentic tends to fit open ended requests where the member is better served by a conversation. You choose the approach task by task, so a single journey can include both.

Who can change the questions or the copy?

Your program or business team, without writing code. Because the sequence and the wording are configuration rather than generated output, a change reviewed by compliance can be published without waiting on a development cycle.

Does a deterministic step still work across channels?

Yes. The same defined path runs across voice, SMS, email, and web. A member who starts on one channel can continue on another without being sent back to the beginning, and the questions and validation stay identical wherever they answer.

What does this give us when a case is reviewed later?

A consistent record. Because every case followed the same sequence with the same validation applied, a reviewer can see what was asked, what was provided, and when, without reconstructing it from call notes or scanned documents.

Can members still reach a live agent?

Yes. Seamless escalation to live agents is available in both deterministic and agentic steps.