Human-in-the-loop (HITL) automation is an approach where AI and automation handle routine work while people review, approve or take over steps that need judgment, carry high risk or fall outside defined rules.
Healthcare, insurance and financial services decisions can affect coverage, payments and compliance. HITL keeps people accountable for those decisions, provides an audit trail and gives teams a safe way to expand automation over time.
Ushur AI agents escalate to staff with full context when a request needs a person, so customers do not repeat themselves. Governance and auditability are built into the platform. See security and compliance and the Agentic Experience Framework.