Reduce SNAP payment errors at the source.
Ushur AI Agents guide households through recertification, change reporting, and document collection across voice and digital channels — capturing accurate income and household information the first time, without replacing your eligibility system.
Solving SNAP agencies’ most persistent pain points
Households don’t respond in time
Paper notices arrive at old addresses and go unopened. Deadlines pass, cases close for procedural reasons, and households who still qualify lose benefits — then reapply, adding work back onto the same caseload.
Income information drives the error rate
55.5% of SNAP payment errors are due to income errors. Wages, household changes, shelter costs, and utilities all affect determinations — and incomplete or incorrectly entered information creates errors that are costly to correct downstream.
Proving the determination is manual
When USDA quality control reviews a case, the evidence is scattered across call notes, scanned images, and mail logs. Assembling what the household was asked and what they provided becomes its own workload.
Reduce payment errors by fixing the front door, not the back office.
Households can speak, type, tap, and upload documents as they go. Spoken responses appear on screen for confirmation, on-screen actions are acknowledged by voice, and the AI Agent keeps the household on track through required questions and follow-up steps until the journey is complete.
Voice + visual
A synchronized experience — what's said and what's on screen stay in step.
74 languages
Automatic detection of the language being spoken, with real-time translation.
Accessible
ADA-accessible experiences so self-service works across the full caseload.
Complete
Validation, escalation, and follow-up until the journey actually finishes.
Built to reach, support, and complete SNAP journeys.
Proactive outreach, guided self-service, and secure document processing work together to help households complete what's required — accurately and on time.
Outbound
Proactively notify households before a recertification, interim report, or other requirement is due — triggered automatically by case-management data, so nothing depends on the household remembering a deadline.
Inbound
Give households a way to answer eligibility questions, report income or household changes, and submit documents such as pay stubs and ID across SMS, email, voice, or web. Ushur extracts and structures information from submitted documents automatically, reducing manual re-keying and the errors it introduces.
Audit trail
Capture every interaction, response, and submission end to end, giving agencies a clear record to support eligibility determinations and USDA quality-control review.
Access
Support households in 74 languages, automatically detect the language being spoken, and provide ADA-accessible experiences so self-service works for the whole caseload — not just the easiest-to-reach part of it.
No rip-and-replace
Your eligibility system keeps running exactly as it does today.
Weeks, not years
Deployed independent of any system upgrade cycle or IT roadmap.
Complete & Secure
Data verification and security run throughout, so every step is captured correctly the first time.
Security. Accountability. Trust.
Ushur provides the governance, security, and auditability required for sensitive government programs, including configurable guardrails, human oversight, visibility into AI Agent behavior, complete interaction records, and secure handling of PII and case data.
Governance
Configurable guardrails, policy enforcement, and human oversight.
Auditability
Complete interaction records and regulator-ready visibility.
Data protection
Secure handling of PII and sensitive program data.
Integrations
Work alongside existing systems without a core-system replacement.
Fixing the record after the fact vs. never creating a bad one.
From “your renewal is due” to a complete, verified submission.
Ushur AI Agents combine proactive outreach, guided self-service, and secure document processing to help households complete what’s required — accurately and on time.
Reach the household
Triggered by case-management data, on the channel the household actually uses.
Ask what’s required
Plain-language questions by voice or text, with on-screen confirmation of each answer.
Capture documents
Pay stubs, ID, and proof of expenses uploaded in the moment and read automatically.
Check before submit
Missing fields are asked for and values checked while the household is still engaged.
Hand off cleanly
Structured data and a complete interaction record flow to the system of record.
