CHANNEL

Email that reads intent.
And acts on it.

Ushur AI agents read every inbound email, understand what the customer needs, and act on it, from routing and data capture to compliant replies.

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Inbound triage

AI reads, classifies, and routes every message — missing docs, claims, inquiries — without a queue.

Intelligent outbound

Trigger personalized emails based on events — renewals, care gaps, status changes — at scale.

HIPAA & SOC 2 ready

PHI-safe email handling, audit logging, and consent management built in by default.

AI Agents That Understand and Act

Ushur for email channels: extract information and understand intent.Ushur for email: classify emails and send for proper response and human review.Ushur for email channel: respond to customers on brand.Notify customers via automated emails.
Extract: Turn Emails into Actionable Data
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  • Automatically pull key details from email content and attachments.
  • Eliminate manual data entry with AI-powered precision.
  • Ensure data accuracy to drive faster, smarter decisions.
Classify: Know What Customers Need
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  • Instantly identify the purpose of incoming emails—billing, claims, support, and more.
  • Route emails to the right teams or workflows without delay.
  • Prioritize urgent messages to enhance customer satisfaction.
Respond: Deliver Personalized, Compliant Replies
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  • Send tailored responses that match the customer’s query and tone.
  • Ensure every response meets regulatory and brand standards.
  • Save time by automating acknowledgments, updates, and resolutions.
Notify: Keep Customers in the Loop
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  • Send proactive updates directly to customer inboxes.
  • Trigger notifications at every step of the workflow for transparency.
  • Build trust with timely, relevant communication.
70%

Of inbound emails auto-triaged

95%

Accuracy for email classification

40%

Fewer resources required to triage

Even in weeks during the busy season, when we get a quote request from a broker, we can have it set up in our systems without human interaction and turn an accurate quote around much quicker than the industry average.

Stephanie Shields
Stephanie Shields
Head of Employee Benefits, Equitable.
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Security and Compliance, Not as an Afterthought

Every Ushur AI agent operates within a trust-native architecture — enterprise-grade encryption, auditable workflows, and adherence to the standards your industry demands.

Ushur is designed from the ground up for regulated industries — with HIPAA, HITRUST, GDPR, TCPA, and SOC 2 compliance built into every interaction, not bolted on after.

Security & Compliance
View the HITRUST Certification PR
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PCI DSS
TCPA
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AICPA SOC
GDPR
PIPED
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What can get resolved over email

Part of one conversation across all channels

Context follows the customer — SMS & RCS, email, voice, or web.

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Web
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SMS & RCS
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E-mail
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Voice

FAQs

Learn how Ushur’s AI agents execute, orchestrate, and govern customer interactions across channels.

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What happens to an incoming email when it arrives?

Ushur's AI agents use ML and natural language processing to scan, categorize, and route emails to the appropriate departments, capturing the intent and sentiment of each message. In under a second, the email is categorized, the sender gets an automatic reply, and the message is forwarded to the right internal team — and for simple questions, the agent can retrieve information from backend systems and answer the customer directly.

Can it read attachments, not just the email body?

Yes. The platform processes incoming emails, attachments, and photos, using OCR and ICR to extract data from documents. It can automatically pull key details from email content and attachments, eliminating manual data entry and push the structured data into your backend systems.

Does Ushur handle outbound email too, or only inbound triage?

Both. Beyond inbound triage, Ushur supports proactive outbound email as part of its broader engagement capabilities — the platform is built for proactive, two-way engagement across text, email, voice, and chat. Outbound journeys can run on AI-driven adaptive engagement or on policy-governed execution that enforces pre-approved language and disclosures where regulations require it.

Is it secure enough for PHI and regulated data?

Yes. Ushur gives organizations and their customers a secure channel to make data pulls and pushes of PHI and PII on a HIPAA-secure platform. Compliance is built into the platform — including HIPAA, SOC 2, and support for data residency and privacy requirements like GDPR — so regulated industries can automate email without taking on added risk. Ushur, Inc.

How does the email channel connect to the rest of the customer journey?

Email isn't a silo. Ushur's workflows don't stop at email — from SMS to chat to voice, you can automate across all channels while keeping email at the center, moving customers between channels without skipping a beat. Context follows the customer, so a conversation that starts over email can continue on another channel without restarting