Transform State Regulatory Programs.

No. Ushur is a communication and engagement layer, not a system of record. It connects to your existing eligibility, provider, and case-management platforms through their current interfaces — verifying data, generating notices, guiding people through complex steps, and writing validated information back. Your core systems keep running exactly as they do today, on whatever modernization timeline you're already on.

Ushur supports high-volume, deadline-driven programs where accurate information has to move between agencies and the people they serve — including SNAP recertification and change reporting, Medicaid redetermination, state behavioral health data collection, and general constituent and provider service. The same platform handles intake, document collection, validation, status updates, and proactive outreach across every one of them.

It pairs a natural voice conversation with a synchronized visual interface on the person's phone. They can speak while they see the form, tap to select, and upload a document without switching channels or losing their place. It's built for the moments where voice alone breaks down — confirming a spelling, choosing from a list, submitting proof of income — so people finish the task in one session instead of abandoning it.

Reach isn't conditional on a smartphone. Ushur meets people on voice, SMS, email, and web, and a conversation that starts on one channel can continue on another. Experiences support 74 languages with automatic detection and are built to ADA/WCAG standards, so language, literacy, disability, and device access don't determine whether someone can complete a required step.

Ushur is built for regulated programs handling sensitive constituent data. Guardrails and policy are enforced as agents operate rather than reviewed afterward, PII is handled under enterprise-grade controls, and every interaction leaves a complete, regulator-ready record. Role-based access and human oversight stay in your hands, so staff review anything that warrants a person.

Because deployment doesn't depend on changing your eligibility system, implementation runs independently of any core modernization or IT roadmap. Programs build on proven patterns rather than starting from a blank canvas, and program teams can adjust experiences without a developer or a ticket queue — which is what makes a compliance deadline achievable without doubling staff.