USHUR FOR STATE BEHAVIORAL HEALTH

From multiple interactions to measurable impact

Ushur helps state Behavioral Health programs collect accurate, complete, and standardized data from the individuals and organizations you oversee — creating the transparency you need to measure performance and ensure accountability.

10:04
Behavioral Health · on call 3:22
Behavioral Health Services Annual assessment
10:02 AM
Hi, I can help you complete your assessment today. Would you like to continue in English or Spanish?
10:03 AM
En español, por favor.
10:03 AM
Perfecto. Vamos a comenzar. Primero, ¿cuál es su fecha de nacimiento? Switched to Spanish
Escriba su mensaje aquí
Secure

One connected network. Standardized data.

Engage individuals and organizations, collect and validate the right information, and standardize data across your program — all on a single, secure, governed platform.

IndividualsPeople receiving behavioral health services
ProvidersClinical and community providers
GranteesFunded organizations and contractors
Tribal OrganizationsFederally recognized tribal entities
Local & Regional AuthoritiesCounties, boards and designated agencies
Conversational and multilingual engagement
Guided data collection and document capture
Validation and follow-up
AI Agents Voice-Guided Experience
Standardized, high-quality data For greater transparency and accountability across every organization you fund.

AI that removes barriers and gets it done.

Ushur's Voice-Guided Experience keeps people engaged from start to finish — combining natural voice conversation with a synchronized visual interface, in 74 languages, across voice and digital channels. Information is captured accurately, validated in real time, and structured for your systems.

Voice + visual

Synchronized voice and on-screen experience

74 languages

Natural, real-time language detection and translation

Accessible

ADA/WCAG compliant for inclusive experiences

Complete

From intake to submission, with validation, escalation, and follow-up

95%

faster data collection

‍For State Leaders

Standardized data. Stronger oversight. Greater impact.

Ushur gives state leaders the insights they need to measure performance across CBOs and other funded organizations — and ensure the people and communities they serve receive the care and support they deserve.

From consistent data to real outcomes.

When information is collected more consistently across your Behavioral Health program, state leaders can:

Improve reporting

Synchronized voice and on-screen experience

Create transparency

Natural, real-time language detection and translation

Benchmark performance

ADA/WCAG compliant for inclusive experiences

Drive accountability

From intake to submission, with validation, escalation, and follow-up

Built for regulated government programs.

Ushur provides the governance, auditability, observability, and data protection required for sensitive government workflows.

Access

Support engagement across 74 languages and accessible experiences.

Security & compliance

Enterprise-grade security, role-based access, audit trails, and human oversight.

Integrations

Work alongside your existing state, provider, and case-management systems without requiring a core-system replacement.

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PCI DSS
TCPA
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PIPED
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FAQs

Common Questions. Answered

Is Ushur replacing our data system or our reporting tools?

No. Ushur sits upstream of both. Your system of record and your reporting stack keep doing what they do — Ushur addresses the problem before data reaches them, by collecting it consistently from every organization and individual in the first place. A warehouse can only reconcile what it's given; standardizing at the point of capture is what removes the reconciliation.

Our providers, grantees, and CBOs all collect and report differently. Do they have to adopt a new system?

No, and that's deliberate. Each organization is engaged on the channels it already uses, with no portal account to create and no software to install. What comes back is structured and validated against your program's definitions, so you gain consistency across every funded organization without asking any of them to change how they operate internally.

How is sensitive behavioral health information handled?

Behavioral health data carries obligations beyond standard PHI, including consent and disclosure rules specific to substance use records. Ushur handles PII under enterprise-grade controls, with role-based access, configurable guardrails enforced as agents operate, and a complete record of every interaction. Program-specific requirements — what may be collected, retained, and shared, and with whose consent — are configured with your compliance team before anything goes live.

How does this work for tribal organizations?

Tribal entities are engaged as organizations in their own right, not as a subset of a county or provider group. Reporting relationships, data-sharing terms, and what is visible to whom are configured per organization — so participation doesn't require a tribal entity to route its data through another authority or accept a single statewide arrangement it hasn't agreed to.

How does this improve data quality rather than moving the same gaps to a new channel?

Because validation happens during the conversation rather than after it. Missing fields are asked for, values are checked as they're entered, documents are captured and read at the moment they're submitted, and follow-up happens automatically when something is incomplete. The difference is between chasing an incomplete record weeks later and never creating one.

How can we compare performance across organizations fairly?

Fair comparison depends on consistent inputs, which is the first thing this changes: the same questions, asked the same way, validated the same way, across every organization you fund. That makes it possible to see which organizations fall below expectations and which ones set the standard — on like-for-like data rather than on whoever reports most diligently.

Let's build a more connected, accountable future.

See how Ushur can help your state collect trusted data and create accountability across your Behavioral Health program.