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Glossary

Unsupervised Learning

[ un soo puh vyzd lur-ning ]
noun

Unsupervised learning is a type of machine learning that finds patterns in data without labeled examples, for instance grouping similar records together or flagging unusual ones.

Why it matters in customer experience

Teams use unsupervised learning to discover common reasons customers get in touch, cluster similar requests and spot emerging issues, which helps decide which journeys to automate next.