AI has transformed how organizations engage customers, yet many customer journeys still stall before reaching resolution. Too often, AI answers questions without completing the work, leaving customers to navigate disconnected systems, repeated handoffs, and unnecessary delays. It's no surprise that only 45% of customers believe experiences have improved over the past year.

In this webinar, CCW Digital and Ushur will explore what separates value-driving AI implementations from expensive automation. You'll learn how leading organizations are building AI agents that complete customer journeys, reduce service costs, and improve customer outcomes, along with a practical framework for evaluating, deploying, and scaling agentic AI.

In this webinar, you will learn:

• The biggest barriers to customer journey completion—and how to overcome them
• How AI agents engage customers, orchestrate work, and complete customer requests from start to finish
• The key attributes to evaluate when building and deploying enterprise AI agents
• A practical framework for improving customer outcomes while reducing service costs