With HR.1 introducing twice-annual redeterminations and work requirements, Medicaid plans face rising complexity, tighter timelines, and increased enrollment volatility. Yet the primary risk isn’t eligibility—it’s communication. During the unwinding period, nearly 71% of disenrollments were procedural, driven by missed notices, confusion, and administrative barriers.

In this session, experts from Santa Clara Family Health Plan and Ushur share how Medicaid plans are reducing preventable, procedural disenrollment through proactive, digital-first engagement.Learn how health plans are:

• Engaging hard-to-reach members earlier and more effectively throughout the redetermination process
• Guiding action with simplified, timely two-way digital communication
• Scaling outreach with automation while maintaining compliance
• Reducing missed deadlines through proactive outbound and inbound support
• Amplifying member outreach within procedural disenrollment grace period