Keeping Medicaid members covered starts with reaching them effectively. But many health plans struggle with outdated contact information, fragmented communication channels, and overburdened call centers—leading to missed renewal notices and avoidable procedural disenrollment.

Ushur’s Voice-Guided Experience combines AI-powered voice interaction with a synchronized mobile interface, enabling proactive outreach that guides members through critical redetermination steps. Members stay on the call while following visual prompts through a secure link—making it easy to review contact information, update details, and confirm communication preferences in real time.

With automated, HIPAA-secure engagement across voice and digital channels, Medicaid health plans can keep contact information current, reduce call center burden, and help members complete renewal requirements faster—all in a single, seamless experience.