Coordinating transportation to medical appointments can impact a member’s ability to access the care that they need. Understanding and overcoming these barriers at scale presents a challenge for health plans.
Ushur’s Voice-Guided Experience combines a natural voice conversation with a synchronized mobile interface. Members stay on the call while securely reviewing information and providing ride details on their phones, including accessibility needs, appointment type, pickup location, destination, date, and time.
By bringing voice and visual guidance together in one continuous interaction, health plans can simplify transportation requests, improve data accuracy, and reduce call center effort. Members can book a ride, receive confirmation details, and complete related requests, such as checking eligibility, without switching channels or repeating information.