Call Deflection That Resolves the Whole Journey

Reduce avoidable call volume with proactive outreach, inbound AI self-service, and guided voice-to-digital experiences built for regulated enterprises.

See it in action
AI-NATIVE SERVICE ORCHESTRATION

A Call That Never Happens

Customer intent is detected, verified, and resolved in a secure digital flow before a live queue ever forms.

Customer Intent
"I need to file a claim"
Incoming Need
Signal enters as customer language
AI Detection
Classified in milliseconds
Digital Journey
Secure automated engagement
Backend Action
System updates & verification
5.0
Resolution
Outcome delivered in-channel
35%
Inbound call reduction
90%
Automated Resolution rate
40%
NPS increase

The Agentic Transformation

From queue pressure to autonomous completion.

The Old Way

  • Maze-like IVR menus
  • Infinite hold times
  • Repeated authentication
  • High abandonment probability

The Ushur Way

  • Intent routed in real time
  • AI handles the journey end-to-end
  • Secure channel continuity
  • Significant reduction in live calls

Engage

Reach customers across outbound and inbound voice, SMS, email, and secure digital experiences.

Guide

Use AI Agents, Guided Voice, dynamic workflows, forms, uploads, and confirmations to help customers complete tasks.

Govern

Apply consent handling, audit trails, conversation history, compliance controls, and human escalation.

Integrate

Connect with CRM, contact center, IVR, claims, eligibility, policy, payment, and core enterprise systems.

Turn Contact Center Demand Into Completed Customer Journeys

Ushur helps regulated enterprises prevent avoidable calls, resolve inbound requests, and guide customers through secure digital journeys — so agents can focus on the interactions that matter most.

High call volume
Long handle times
Repeat calls
Disconnected journeys
Agent overload
Ushur Orchestration Hub
Calls prevented
Faster resolution
Requests resolved
Journeys completed
Agents focused
See it in action
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Solution overview

One platform for every path to resolution

Reach customers before they need to call

Use branded outbound voice, SMS, and email to proactively engage customers with timely reminders, updates, and next-best actions — reducing missed engagement and avoidable inbound demand.

AI Resolved
Digital Flow
Live Agent

Resolve requests through AI self-service

When customers call, Ushur AI Agents can identify intent, answer questions, guide workflows, and resolve common service needs before they reach a live agent.

Keep voice and digital working together

For journeys that are too complex for self-service alone, Ushur Guided Voice lets customers speak with an AI Agent while completing secure digital steps on screen — including forms and uploads.

Identity Verified
Consent Logged
Policy Checked
Secure Workflow
Audit Recorded

Govern every interaction from start to finish

Ushur is built for regulated enterprises where customer journeys must be secure, observable, compliant, and auditable across every channel and workflow.

Designed for regulated enterprises where trust is non-negotiable

Hundreds of automated journeys.

Don't see your specific use case? Request a demo to see how Ushur adapts to your exact enterprise needs.

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