Yvonne Daugherty is Global Head of Industries at Ushur, an AI-powered Customer Experience Automation company improving member communications for healthcare organizations worldwide. With over 30 years of healthcare marketing and communications leadership at UnitedHealthcare, MedSolutions, and Convey Health Solutions, she specializes in impactful omnichannel engagement. At Ushur, Yvonne serves as a consultative subject matter expert in member engagement and activation, guiding clients globally on implementing more effective communication strategies that drive better experiences and outcomes.