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Glossary

Conversational Automation

[ kon-ver-sey-shuh-nl aw-tuh-mey-shuhn ]
noun

Conversational automation uses AI-driven conversations to run business processes. The conversation is how the customer interacts, while automation in the background collects data, validates it and takes action in connected systems.

Why it matters

It removes the gap between "talking to support" and "getting it done". A policyholder can report a loss, upload photos and receive a claim number in one text thread instead of calling, emailing and waiting.

How Ushur approaches it

Ushur combines conversational interfaces with workflow and integrations so AI agents can complete requests across SMS, email, web and voice. See examples in FNOL and policyholder service.